Enterprise IT Technical Designer Lead

• Design support for ERP, CRM, Workflow & Automation, CPQ and platform integrations
• Continuous improvement, simplification and technical debt reduction
• Mentoring designers, analysts and delivery teams on design best practices

Responsibilities

• Define and maintain design principles, standards and reusable patterns

• Create and review solution designs, process flows, integration designs, impact assessments and transition documentation

• Translate business requirements into implementable designs in partnership with Product Owners, - Demand Management and stakeholders
• Ensure alignment with Enterprise Architecture, security, data and non-functional requirements
• Support testing, release and operations teams to deliver solutions that are testable, supportable and ready for BAU
• Resolve design trade-offs across cost, quality, risk, customer impact and delivery timelines
• Review vendor design outputs and ensure compliance with Vodafone standards

Accountabilities

• Own end-to-end design quality from demand shaping through operational handover
• Ensure solutions deliver business outcomes and support customer journeys
• Address performance, reliability, security, scalability and resilience requirements
• Promote software engineering, DevSecOps and design governance best practices
• Drive simplification, reuse and continuous improvement across platforms and integrations
• Enable Agile delivery through clear, prioritised and implementable designs

Key Stakeholders

• Enterprise Architects, Solution Architects, Security and Domain Architects
• IoT Technology leadership, Vodafone Markets and senior IoT stakeholders
• Product Owners, Demand Management, Business and Operations teams
• Testing, Release Management, Deployment and DevOps teams
• Customer Support, IT Operations, vendors and delivery partners

Customer Impact

• Improve customer experience, platform stability and speed of delivery
• Protect customer data through secure-by-design principles

• Strong understanding of Enterprise IT platforms, CRM, ERP, workflow automation, integrations and data flows
• Experience with Agile, DevSecOps and design governance practices
• Strong stakeholder management, communication and influencing skills
• Ability to translate complexity and ambiguity into clear design direction
• Experience with impact assessment, transition to support and supplier management

Measures of Success

• Design Quality: secure, scalable, reusable and architecture-aligned solutions
• Delivery Enablement: reduced ambiguity and rework for delivery teams
• Stakeholder Management: alignment across business, architecture and delivery teams
• Continuous Improvement: reduced complexity and improved platform stability

Key Decision Ownership

• Define and own design vision, principles and standards for IoT Enterprise IT platforms
• Lead solution and functional design across CRM, ERP, Workflow & Automation, CPQ and integrations
• Govern and approve design artefacts
• Resolve design trade-offs across value, cost, quality, risk and timelines
• Drive simplification, reuse and platform evolution, * End-to-end thinker, able to translate business outcomes into pragmatic, scalable and supportable solution designs
• Strong design governance, documentation and quality assurance discipline
• Excellent communication skills; able to simplify complex technical choices for senior stakeholders
• Proven experience designing complex, real-time, highly transactional and distributed enterprise systems
• Experience working in multi-tier, multi-vendor delivery structures and influencing matrix teams without direct authority

Must have technical / professional qualifications:

• Multi-year experience in Enterprise IT, BSS, CRM, ERP and / or integration-heavy platforms
• Multi-year experience in solution design, functional design, systems analysis or architecture-aligned delivery roles
• Strong understanding of software development lifecycle, Agile delivery, DevSecOps and transition-to-support practices
• Proven ability to make clear design decisions under pressure during incidents, releases or complex delivery milestones
• Advanced problem-solving skills and ability to structure design options, impacts and recommendations

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, your part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment., Conected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses - allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity - operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.

Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the Application adjustments section of our careers website for guidance.

With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity - connecting people, places and devices. We help create a smarter, more sustainable, and more con

Together we can.

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