Implementation Project Consultant

C.H. Robinson is seeking an Implementation Project Consultant to join our Robinson Managed Solutions (RMS) Implementation team. You will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations). You will focus primarily on the onboarding of new business, will also support projects for current customers as needed, and will provide support to others in their area of expertise. Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the Project Manager, collaborate with Technology resources to electronically integrate customer systems, configure systems, and aid in the communication of project progress., The duties and responsibilities of this position consists of, but are not limited to, the following:

• Serve as the technical liaison between customer project teams (including their Technology function) and internal Development resources.
• Translate customer requirements into internal system and operational specifications; identify system gaps and recommend enhancements.
• Facilitate project meetings and execute the Process Transformation Methodology, including current state capture, future state design, and integration mapping.
• Document customer expectations, implementation survey results, and changes in roles and responsibilities.
• Develop and execute testing plans, SOPs, and training materials; conduct training on internal systems and external portals.
• Coordinate with the Project Manager to manage meeting documentation and ensure timely execution of project deliverables.
• Oversee project team progress, including cross-functional support groups, and contribute to tool and methodology development.
• Support the customer account team during go-live and ensure smooth knowledge transfer throughout the project lifecycle.
• Assist with managing helpdesk (myQ) ticket queues for Customer Integration and Implementation teams.
• Ensure compliance with SOC processes and perform other duties as assigned based on team or country-specific needs.

Required:

• Bachelor’s Degree from an accredited college/university or equivalent C.H. Robinson experience
• A minimum of 2 years of technical project management experience
• Prior experience working with customers, vendors, or carriers
• Previous experience with TMS software
• Flexible hours (some weekend/late hours may be required)
• Up to 20% travel may be required (domestic and/or international)

Preferred:

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
• Proficient in Microsoft Office Suite of programs
• Excellent analytical and problem-solving skills
• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels
• Ability to collaborate effectively with subject matter experts internally and externally at all levels
• Understands key business drivers; uses this understanding to accomplish own work
• Solves problems and analyzes possible solutions using technical experience and judgment and precedents
• Explains complex information to others in straightforward situations
• Values a diverse and inclusive work environment

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected., C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses., As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .