Quality Control (QC) Specialist - POS Hardware & Software

The Quality Control (QC) Specialist will be responsible for ensuring the quality, stability, and reliability of our POS platform, hardware, and software before new releases reach our customers.

This is not a traditional software QA role. We are looking for someone with previous hands-on experience in the POS industry who understands both the technical and operational side of restaurants and retail. The ideal candidate will work closely with our Product, Development, Support, and Implementation teams to test new features, validate hardware, reproduce reported issues, and ensure every release meets the highest quality standards., * Test and validate POS hardware including POS terminals, payment devices,

• kiosks, handhelds, customer displays, Kitchen Display Systems (KDS),receipt printers, barcode scanners, and cash drawers.
• Perform comprehensive software testing for new releases, enhancements, bug fixes,
• and feature updates.
• Validate payment processing, loyalty, gift cards, memberships, inventory
• management, online ordering, reporting, employee permissions, and other core POS functionality.
• Test complete restaurant workflows including dine-in, QSR, table service, kitchen operations, online ordering, delivery, catering, tipping, and end-of-day procedures.
• Test retail workflows including barcode scanning, inventory control, purchase orders, receiving inventory, promotions, returns, exchanges, customer accounts, and multi-location operations.
• Reproduce software defects, document bugs with detailed reproduction steps, verify bug fixes, and maintain quality assurance documentation.
• Collaborate with software developers, product managers, and technical support teams to improve product quality and user experience.
• Assist with regression testing, release validation, hardware compatibility testing, and continuous improvement of QA processes.

As we continue to grow, we are looking for an experienced Quality Control (QC) Specialist who is passionate about technology and understands how restaurants and retail businesses operate., * Minimum 3 years of experience in Quality Assurance (QA), Quality Control

• (QC), POS implementation, POS technical support, or a related field.
• Previous hands-on experience working with restaurant or retail POS systems.
• Strong understanding of restaurant and retail business operations and workflows.
• Experience testing integrated hardware and software solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple projects in a fast-paced environment.

Pulled from the full job description Health insurance Paid time off Vision insurance Dental insurance, At Ace Pay, you’ll be part of a fast-growing fintech company building next-generation payment and POS technology for businesses across North America. You’ll work with modern cloud-based POS platforms, integrated payment solutions, AI-powered business tools, and innovative hardware while collaborating with a talented team committed to delivering exceptional products and customer experiences.

If you’re passionate about technology, enjoy solving complex problems, and take pride in delivering high-quality software and hardware solutions, we’d love to hear from you.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ace Pay is a leading Financial Services Provider (FSP) delivering innovative payment processing and Point of Sale (POS) solutions to businesses across North America. Our technology portfolio includes cloud-based POS platforms for restaurants and retail, integrated payment processing, self-service kiosks, handheld devices, Kitchen Display Systems (KDS), online ordering, loyalty programs, inventory management, and AI-powered business solutions.