Technical Support Representative

• Provide technical support via phone and email for Onity hospitality and commercial products and systems.
• Troubleshoot hardware, software, networking, and database-related issues while documenting and resolving customer cases.
• Generate product replacement orders and maintain accurate records of customer communications and resolutions.
• Read and interpret wiring diagrams, grounding principles, and AC-to-DC conversion documentation to support customer issues.
• Meet call handling, productivity, and customer satisfaction goals in a fast-paced call center environment.

What’s Needed?

• Minimum 1 year of Technical Support, Help Desk, or Call Center experience.
• Basic IP Networking knowledge and experience supporting Windows 7-10 environments.
• Ability to troubleshoot hardware and software systems; basic SQL database knowledge is preferred.
• Strong communication, listening, problem-solving, and customer service skills.
• Flexibility to work weekends, evenings, and varied schedules within operating hours of 5:00 AM to 7:00 PM, seven days a week.

What’s in it for me?

• Gain hands-on experience with technical support, networking, databases, and electronic security systems.
• Exposure to customer-facing technical environments and cross-functional project support activities.
• Potential for overtime and additional project opportunities.
• Develop valuable skills in troubleshooting, customer service, and hospitality technology systems.
• Comprehensive benefits package including medical, dental, vision, 401(k).

Our client, a global leader in connected technologies and hospitality solutions, is seeking a Technical Support Representative to join their team. As a Technical Support Representative, you will be part of the Onity Technical Support team supporting hospitality customers, system administrators, and end users. The ideal candidate will have strong customer service skills, technical troubleshooting abilities, and excellent communication skills, which will align successfully in the organization.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup’s 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World’s Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.