Application Support Analyst

Application support:

• Maintaining and supporting key business applications used across core operations, preferably involving insurance
• Investigating, resolving and escalating application, data, reporting, document, payment and integration issues
• Using SQL, including SSRS and SSIS, configuration tools and approved support utilities to diagnose issues and deliver agreed changes
• Supporting controlled releases, testing, UAT, environment validation and implementation activity

Alongside this, you’ll help us strengthen service reliability and continuous improvement by:

• Identifying recurring issues and practical improvement opportunities that support resilience and efficiency
• Maintaining clear support documentation, test evidence and release records
• Working with business users, IT colleagues and suppliers to prioritise issues, agree fixes and manage delivery risks

Please note that we ask all candidates to provide proof of Maths and English GCSE grades, as well as any other qualifications which may be relevant to the role applied for. If this may be difficult for you, or you have any queries, please get in touch.

This is a varied role where you’ll work with colleagues across the business to understand system needs, resolve issues and support practical improvements. You’ll use your technical knowledge, analytical skills and attention to detail to help deliver reliable, effective application support. You’ll be part of a supportive and collaborative team, in a business where people are valued and ideas for improvement are welcomed.

Please note, this is an office-based position, working from our head office in Truro. Some hybrid working may be available after successful completion of a probationary period., * Experience supporting business-critical applications in a structured service environment

• It would be desirable to have knowledge of supporting a policy administration platform, and the operational processes they support
• Ability to use SQL and associated tools such as SSRS and SSIS to investigate application data, reporting outputs, interface issues and data quality concerns
• Understanding of application integrations, system dependencies, operational data flows, testing, release management and change control practices
• Strong analytical, data management, numeracy and problem-solving skills, with good attention to detail
• Clear communication skills, with the ability to explain technical issues to business users, IT colleagues and suppliers
• Understanding of how core applications contribute to operational resilience, service delivery and business objectives, * GCSE or equivalent (required)

Pulled from the full job description

• Employee discount
• Sick pay
• Additional leave
• Company pension
• Paid volunteer time
• Private medical insurance
• Cycle to work scheme, We value all our employees and offer a number of benefits including:
• 35-hour week, supporting a great work life balance
• Private medical insurance and income protection cover
• 24 days’ holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to ‘buy’ an extra 5 days per year (after a qualifying period).
• Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
• Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
• The opportunity for some hybrid working, after a qualifying period.
• Company events to support social wellbeing.

And many more!, Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Paid volunteer time
• Private medical insurance
• Sick pay

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members - both are at the heart of everything we do.