Infrastructure Administrator

This role is ideal for a self-directed technology professional who takes ownership of issues, uses sound judgment, communicates clearly with internal customers, and looks for ways to standardize work, reduce recurring issues, and improve how technology services are delivered.

Our Team

The Palatka Mill IT team supports a broad manufacturing technology environment that includes process control systems, servers, virtual environments, business and industrial networks, wireless infrastructure, desktop computing, storage, and backup solutions. The team partners closely with mill operations and technology stakeholders to keep critical systems reliable, secure, and aligned to business needs.

What You Will Do

• Own and resolve technology issues with clear communication, follow-up, and a focus on reliable service delivery
• Support and improve servers, virtual environments, storage, backups, and related infrastructure that enable mill operations
• Support business and process control networks, including wired and wireless infrastructure, DHCP, DNS, Active Directory, and domain controllers
• Provide technology support for desktops, laptops, hardware, software, mobile devices, and help desk requests
• Support operational technology, automation systems, PLC/DCS connectivity, and quality control systems in a manufacturing environment
• Apply cybersecurity practices that help protect mill technology assets across IT and OT environments
• Participate in a 24x7 on-call rotation and respond to critical technology issues

• Experience in technical support or a related technology support role
• Experience supporting Windows Server operating systems and local area networks
• Experience translating business needs into technology support requirements and prioritizing work based on value, risk, and urgency
• Experience working independently, setting goals, achieving milestones with minimal direction, and taking ownership through completion
• Experience working within standardized processes while identifying ways to improve service quality, reliability, and efficiency
• Willing and able to participate in a 24x7 on-call rotation and respond to critical issues
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Experience with Cisco wired and wireless networking, DHCP, DNS, Active Directory, and domain controller support
• E xperience with virtual environments such as VMware or Hyper-V, SANs, storage, backups, and recovery practices
• Experience in cybersecurity practices for PCs, LAN, wireless, and manufacturing or operational technology environments
• Experience supporting PLC/DCS connectivity, automation systems, Honeywell, Foxboro, Modicon/Schneider Electric controls, or quality control systems
• Experience with mobile technology and Internet of Things (IoT) technology in an industrial or business environment
• Bachelor’s degree in computer science, information technology, engineering technology, or a closely related field, Automation Systems, Business Processes, Business Support, Cisco Network Systems, Communication Skills, Computer Science, Computer Servers, Continuous Improvement, Control Systems, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Desktop PC, Distributed Control Systems (DCS), Diversity, Entrepreneurship, Establish Priorities, Foxboro, Help Desk, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Security, Internet of Things, Laptop Hardware, Legal, Local Area Network (LAN), Manufacturing Operations, Manufacturing Systems, Manufacturing Technology, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Mobile Technology, On Call, Operational Support, Philosophy, Problem Solving Skills, Process Control Engineering, Product Development, Programmable Logic Controller (PLC), Quality Control, Quality Management, Recycling, Risk, Server Support, Service Delivery, Set Goals, Storage Area Network (SAN), Technical Delivery, Technical Operations, Technical Support, Telephone Skills, VMWare, Wireless Communications, Wireless LAN

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here., As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.