Computer Systems Analyst

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA’s mission is a Relentless Commitment to Student Greatness in School and in Life . CSUSA provides an academically rigorous education to students, equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts .

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life . If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts through an education model that gives every student the opportunity for success. As a Computer Systems Analyst, you will be responsible for analyzing, supporting, and improving network infrastructure and IT systems while providing comprehensive technical support to our schools and State team.

How You Will Impact Education

• Analyze, support, and maintain critical education systems, including content filtering and surveillance platforms.
• Develop, maintain, and share technical documentation covering systems, processes, procedures, and best practices to promote consistency and efficiency.
• Collaborate directly with end users to analyze requirements, troubleshoot issues, and resolve system and computer-related challenges.
• Analyze support trends to identify recurring issues and recommend proactive, scalable solutions.
• Partner with third-party vendors and service providers to resolve system issues and improve system performance.
• Provide clear and timely updates to IT Managers on critical incidents, risks, and resolution status.
• Stay informed on emerging computer systems and industry best practices to serve as a trusted technical resource for schools and internal stakeholders.
• Quickly develop a strong understanding of systems, configurations, and features, effectively communicating their value and impact to end users.
• Demonstrate flexibility and willingness to travel to other locations as needed to support.

Required Qualifications and Skills

• Demonstrated enthusiasm for computer systems and a strong commitment to the organization’s mission, goals, and strategic priorities.
• Proven ability to organize work, manage multiple priorities, and meet project deadlines in a fast-paced environment.
• Strong professional reliability, including consistent attendance, punctuality, adherence to procedures, responsiveness to management guidance, and openness to feedback for continuous improvement.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Excellent interpersonal skills, displaying professionalism, courtesy, tact, and diplomacy when working with diverse stakeholders and handling sensitive or confidential information.
• Effective verbal and written communication skills, including the ability to deliver presentations, practice active listening, and maintain a positive and professional phone presence.
• Proven ability to collaborate effectively as part of a high-performing team while also working independently when needed.
• Strong analytical skills with a demonstrated ability to assess complex problems, identify patterns, and recommend thoughtful, innovative solutions.
• Proactive, self-motivated approach with the ability to think creatively and take initiative.
• Track record of driving projects through to completion while maintaining high standards of quality and accountability.

Job Requirements

• Bachelor’s degree in Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• Three to five years of experience working in information technology, systems analysis, or a closely related role.
• At least two years of hands-on experience supporting or administering NetSuite.
• Experience working with ADP systems is preferred.
• Strong technical aptitude, including proficiency with computer hardware, software applications, and analytical problem-solving.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Typically works in an office.
• May collaborate with IT team members and developers.
• May require occasional after-hours support

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Computer Systems Analyst should be capable of performing light work, including exerting up to 20 pounds of force and lifting devices up to 20 pounds.

FLSA Overtime Category

This job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.

• Demonstrated enthusiasm for computer systems and a strong commitment to the organization’s mission, goals, and strategic priorities.
• Proven ability to organize work, manage multiple priorities, and meet project deadlines in a fast-paced environment.
• Strong professional reliability, including consistent attendance, punctuality, adherence to procedures, responsiveness to management guidance, and openness to feedback for continuous improvement.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Excellent interpersonal skills, displaying professionalism, courtesy, tact, and diplomacy when working with diverse stakeholders and handling sensitive or confidential information.
• Effective verbal and written communication skills, including the ability to deliver presentations, practice active listening, and maintain a positive and professional phone presence.
• Proven ability to collaborate effectively as part of a high-performing team while also working independently when needed.
• Strong analytical skills with a demonstrated ability to assess complex problems, identify patterns, and recommend thoughtful, innovative solutions.
• Proactive, self-motivated approach with the ability to think creatively and take initiative.
• Track record of driving projects through to completion while maintaining high standards of quality and accountability., * Bachelor’s degree in Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• Three to five years of experience working in information technology, systems analysis, or a closely related role.
• At least two years of hands-on experience supporting or administering NetSuite.
• Experience working with ADP systems is preferred.
• Strong technical aptitude, including proficiency with computer hardware, software applications, and analytical problem-solving.

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA’s mission is a Relentless Commitment to Student Greatness in School and in Life . CSUSA provides an academically rigorous education to students, equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts .