Information Technology Specialist

• We’re looking for a Mobile Support Specialist to provide hands-on support for mobile devices and services across.
• In this role, you’ll work closely with end users, vendors, and internal IT teams to ensure mobile solutions are reliable, secure, and aligned with organizational standards. If you enjoy solving technical issues, improving processes, and delivering a great user experience, this is an excellent opportunity to make an impact.

Why You’ll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You’ll Do:

• Provide technical support and troubleshooting for mobile devices, applications, and related services.
• Communicate IT changes, coordinate device updates and upgrades, and support end users throughout the process.
• Partner with vendors to manage mobile services and help deliver effective solutions.
• Create and maintain user guides, process documentation, and operational reports while supporting change and release activities.
• Manage mobile device lifecycle activities, including line audits, device decommissioning, shipping, and ensuring compliance with mobile usage policies., After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there’s a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it’s convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply

• High School Diploma or GED.
• 1+ years of experience in IT operations, end-user support, or enterprise IT environments.
• 1+ years of experience in customer service, supporting end users.

What Sets You Apart:

• Excellent written and verbal communication skills, including presentation skills.
• Experience with iOS platforms.
• Experience with Microsoft Office 365 and related applications.
• Familiarity with cybersecurity concepts.
• Good written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Good organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
• Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.
• Excellent Customer Service skills.
• Excellent Excel skills, creating and using reports in Excel.
• Familiar with operating Apple devices.