IT Technical Writer (Hybrid)

• Create and Maintain Documentation: Develop and update a variety of documents, includingstandards,procedures, and job aids, ensuring accuracy, clarity, and compliance withcompanystandards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects currentpracticesand requirements.
• Regulatory Compliance: Stay abreast of industry regulations andinternalcompliance requirements, ensuring that all documentationis incompliancewithstatedstandards.
• Document Governance:Maintaina repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation toidentifyand correct errors and outdated information.
• Process Improvement:Developdocumentation strategies to achieve corporate goals andidentifyopportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness

We areseekinga skilled and detail-oriented Technical Writer to join ourInfrastructure and End-User Servicesteam. The ideal candidate will have a strong background ininformationtechnology (IT)and a proventrack recordof creating clear, concise, andaccuratedocumentation for a diverse audience.As a Technical Writer, you willbe responsible fordocumentingprocedures,maintainadocumentrepository, andensureregular document reviews as needed.The Technical Writer playsa crucial role in ensuring that our internaldocumentation meetscompany andregulatory standards., Bachelor’s Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting, * Excellent written and verbal communication skills.

• Detail-oriented withdemonstratedanalytical and problem-solving abilities.

• Ability to work independently and collaboratively with cross-functional teams.

• Proficiencyin document editing and publishing tools such as Microsoft Word.

• Familiarity with agile methodologies,Sharepointand/or Confluence is aplus., First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.