IT Manager/Systems Administrator

Position Title: Information Technology (IT) Manager Supervisor: Director of Administration

The Information Technology Manager is responsible for installing and maintaining computer hardware, software and networks.

Scope:

The IT Manager manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Responsibilities:

-Manage information technology and computer systems. Plan, organize, direct, control, and evaluate the operations of information systems and office equipment.

-Ensure proper security protocols are employed when HIPAA-related or other confidential information is being exchanged.

-Develop and implement policies and procedures for electronic data processing and computer systems operations and development.

-Meet with managers to discuss system requirements, specifications, costs, and timelines.

-Control the computer systems budgets and expenditures.

Principal Activities

• Troubleshoot all day-to-day technology issues

• Inventory technology purchases and maintain documentation

• Maintain log and/or list of required repairs and maintenance

• Make recommendations about purchase of technology resources

• Research current and potential resources and services

• Provide network access to incoming and existing staff as necessary

• Install work stations

• Connect and set up hardware and phone systems

• Load all required software on laptops, desktops, and agency cell phones

• Provide network accounts and passwords as required for new hires

• Monitor the security of all technology

• Input and maintain IP addresses

• Advise staff of security breach and/or change in password or security status

• Ensure installation of lock out programs

• Identify and prepare hardware for disposal when appropriate

• Ensure hardware is stripped and secured before disposal

• Perform other related duties as required during working hours, The above information on the description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. By signing below, this does not create a contract of employment between the employee and

Computer hardware, software systems and programs

• Computer networks, network administration and network installation

• Computer troubleshooting

• Computer viruses and security

• E-mail and internet programs

Skills

• Ability to install and administer computer hardware, software, and networks

• Analytical and problem-solving skills

• Decision making skills

• Effective verbal, written, presentation and listening communications skills

• Stress management skills

• Time management skills

Credentials / Academic Requirements:

High school diploma or equivalent, an Associate’s Degree in Information Technology preferred, and two years of progressively responsible related work experience. Must be a Microsoft 365 administrator, Cloud-based services including Zoom and GoToMeeting; HIPAA compliant telehealth software; experience working with computer systems; phone systems, and network servers.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools or controls and reaching with hands and arms. In addition, the work requires climbing, stooping, bending, kneeling, prolonged periods of standing, and overhead reaching. Vision abilities required by this job include close vision and the ability to adjust focus., * High school or equivalent (Preferred)

Experience:

• IT management: 3 years (Required)

License/Certification:

• Ohio Driver’s License (Required)

Parental leave, Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, Life insurance Full-time 8411 Broadway Ave, Cleveland, OH 44105, * Dental insurance

• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance