Senior Director, Mission United - Hybrid

United Way Miami, Inc. is hiring a Senior Director, Mission United to join our team. As Senior Director, Mission United, you will lead and grow United Way’s Mission United initiative. Through coordination and collaboration with community partners, this initiative assists Miami-Dade military veterans as they re-acclimate to civilian life by providing them with case management and directed assistance with benefits navigation, employment, legal, and financial services., Strategy & Results:

• Develop and implement a strategic business plan for the program that includes planning, implementation, program sustainment, growth, and evaluation - with clear, results-oriented targets.
• Define what success looks like for the veterans served and hold the program accountable to those outcomes; concentrate resources where the program can have the greatest impact.
• Assess program performance honestly - identifying successes to build on as well as areas for improvement - and adjust course based on evidence.

Leadership & People:

• Effectively lead the Mission United team by setting clear direction and high standards, then giving team members the ownership and support to do their best work.
• Responsible for the supervision of subordinate employees, which includes training, developing, measuring performance, disciplining and directing tasks. Has authority to hire, transfer, promote, compensate, or terminate subordinate employees, or recommend such actions.
• Address performance issues directly and constructively, tied to observable standards and outcomes.

Operations & Quality:

• Oversee day-to-day operations, activities, and performance.
• Ensure effective procedures are in place for service delivery and client outreach.
• Ensure that evaluation metrics and protocols are in place to assess achievement of desired client and initiative outcomes.
• Oversee data collection and management, holding the program’s data and reporting to a high standard of accuracy; prepare and deliver program reports.
• Manage the Advisory Committee and all subcommittees.

Partnerships & Community:

• Develop and manage strategic partnerships to enhance the work of Mission United and maximize impact, leveraging the veteran and family network as a primary channel for trust and referrals.
• Promote Mission United to the Miami-Dade community, local businesses, the social service community, and other key groups.
• Lead and organize key community engagement events that connect veterans and their families to Mission United and to one another, building trust and strengthening the program’s reach.
• Represent the program and United Way at various community meetings, conferences, and committees; attend and participate in UW special events to support fundraising efforts.
• Understand United Way and effectively interact with other areas internally to maximize and leverage opportunities.

Organizational Commitment:

• Due to the leadership role United Way is called upon to play in the community, particularly in times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts.

Education Requirements: BA/BS required; Master’s preferred or 10+ years of relevant leadership experience.

Experience Requirements: Minimum of five years’ experience managing people and projects. Knowledge of the needs of the Military/Veterans is essential. Experience with local community engagement and project management.

Technology Requirements: Strong proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint, Excel, and Teams.

Other Essential Knowledge/Skills: Strong oral and written communication skills, customer relations skills, creative problem-solving skills, good judgment, ability to understand budgets, critical thinking skills, and attention to detail. Must be resourceful, reliable, and able to multitask in a fast-paced environment. Ability to work independently and thrive in a team environment. Proficiency in written and spoken English necessary.

3.63.6 out of 5 stars 3195 Coral Way, Miami, FL 33145 Hybrid work $85,746.00 - $103,522.16 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• Retirement plan
• Paid time off
• Life insurance
• Employee assistance program, Salary Range: $85,746-$103,522.16 annually

Hybrid Schedule: 2 days from home and 3 days on-site

Benefits (The Good Stuff)

• 3 WKS+ Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short-Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card
• Vacation amounts may vary based on roles, schedules, and years of service

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!