Technical Support Engineer 1 - Round Rock, Texas

As a Technical Support Engineer 1 , you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that include evenings and weekends, you will:

• Identify, troubleshoot and recommend solutions to enterprise problems - applying diagnostic techniques as necessary and keeping the customer informed throughout
• Perform case management functions to keep cases up to date and accurate
• Identify, research and input unique or recurring customer problems
• Provide timely responses to customer escalations
• Own customer issue to resolution.

• Knowledge of server and storage hardware
• Knowledge of general networking (and current Server Operating systems (such as Windows, Linux or VMWare)
• Strong customer focus and communication skills
• 2 to 5 years of related experience
• Ability to take on shift work including holidays, weekends.

Desirable Requirements

• Bachelor’s degree or equivalent experience
• Relevant industry certifications (such as A+, CCNA or VMWare)

Dell is committed to fair and equitable compensation practices. The annual range for this position is $60,000 - $78,000.

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.