IT Project Manager - AI & Automation

Under the direction of Titan leadership, the IT Project Manager - AI & Automation drives day-to-day delivery of Titan’s internal AI transformation program (“Streamline”), from intake to adoption. You will turn a pipeline of AI and automation opportunities into shipped, governed, and measurable tools - sequencing pilots, building and maintaining workflows on the Microsoft 365 / Power Platform stack, operating the governance guardrails around them, and driving adoption across departments.

You will work under the technical direction of Titan’s AI partner (DiamondWorks) to execute Streamline’s architecture, while partnering with department heads and executive sponsors to make sure Titan ends up with one connected operating system, not a pile of disconnected tools. The relationship with DiamondWorks itself - scope, contract, deliverables - is held by Titan leadership; this role executes the work under that partner’s technical guidance. This is a blended role: some strong candidates will lean toward hands-on building, others toward coordinating delivery across people and partners. We are evaluating for strength in either direction, not requiring mastery of both on day one., * Own the project pipeline. Run intake, prioritization, and sequencing for AI and automation initiatives; maintain the project tracker and delivery cadence so leadership always knows what is on track, off track, and why.

• Deliver adoption pilots end to end. Scope, pilot, and roll out use cases such as an HR self-service assistant, sales and marketing automations, and virtual-assistant replacement - measuring hours saved and feeding results into the company’s AI adoption leaderboard.
• Build and maintain on the Microsoft stack. Configure and maintain automations and dashboards using Power Automate, Power BI, Planner, SharePoint, and Dataverse, under DiamondWorks’ technical direction; help integrate source systems (e.g., HubSpot, Sage, Paycom, TrackTik) into a single, trusted source of truth.
• Govern the AI layer. Run the lightweight, repeatable process for how the AI tools and automations touching company systems are accessed, monitored, and checked for accuracy - access controls, audit logging, and escalation routing for the automation itself, enforcing Titan’s Acceptable Use Policy day to day. This role governs the AI/automation layer, not the underlying systems - data governance and policy authorship for Sage, Paycom, HubSpot, and TrackTik stay with their existing owners and with Titan leadership/legal.
• Capture the “how.” Work with department leaders to document processes that currently live in people’s heads, turning them into reproducible workflows that automation and AI agents can reliably run.
• Coordinate delivery partners. Work under DiamondWorks’ technical direction on Streamline builds, and coordinate other vendors as needed; ensure every build is documented and transferable to the internal team - never trapped with one or two people.
• Maintain the scorecard. Keep KPIs, projects, and issues reconciled and current so the weekly leadership meeting solves problems instead of chasing “are you sure?” across spreadsheets.
• Drive adoption and enablement. Train and support end users, champion change management, and remove the friction that keeps good tools from being used.
• Report on impact. Track and communicate program KPIs across effort focus, adoption, hours saved/value, and governance/auditing.

• Bachelor’s degree in Information Technology, Business, or a related field - or equivalent professional experience.
• 3+ years of experience managing technology, IT, or automation projects, ideally in a fast-growing or operations-heavy business.
• Experience with the Microsoft 365 / Power Platform ecosystem - Power Automate, Power BI, SharePoint, Planner, Teams, and Dataverse (or comparable tools) - whether as a hands-on builder, a technical coordinator directing others, or a mix of both.
• Working familiarity with AI tools and large language models (e.g., Microsoft Copilot, Claude, ChatGPT), including practical prompt design; exposure to retrieval-augmented generation (RAG) or agent workflows is a plus.
• Demonstrated ability to lead change management and drive user adoption across non-technical teams.
• Strong operational-governance mindset for AI and automation tools - comfort setting access controls, audit logging, and accuracy checks on AI-touched data, and working within client-contract and service-reliability commitments.
• Excellent written and verbal communication; able to translate between business needs and technical execution.
• Self-directed and accountable, with a proven ability to manage priorities and deliver independently in a remote environment.
• Comfort taking technical direction from an external partner while being accountable to an internal supervisor for delivery and conduct.
• Familiarity with a structured operating cadence (e.g., EOS/L10) is a plus.
• Excellent moral character and clean background free from excessive misdemeanors, traffic offenses, or any felonies, as well as a positive record with creditors and prior employers.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, $95,000 - $125,000 per year

Benchmarked against Kansas City IT project manager (~$129K avg.) and national AI/automation project manager (~$112K avg.) markets, adjusted for a remote-eligible, growth-stage role., * Medical, dental, and vision insurance for full-time employees - participation may begin the 1st day of the month following 60 days of employment.

• Aflac accident, hospital, short-term disability, life, and cancer plans available to full-time employees.
• Paid time off - accrued after one year of employment.
• Paid holidays.
• Access to the Titan store - purchase equipment, clothing, and firearms at a discounted rate.
• Referral bonuses - cash or store credit for successfully hired referrals.
• Direct deposit to the bank account(s) of your choice.
• Verizon discounts - up to 18% off your monthly cell phone bill.

Ready to build the future of how Titan works?, * 401(k)

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Titan Protection and Consulting is looking for a driven, highly organized, and technically capable professional to join our growing team as an IT Project Manager - AI & Automation. Titan is a fast-scaling security and drone-services company built on three principles - Speed, Quality, and Service. As we grow, we are using AI and automation to absorb the repetitive, everyday work so our people can focus on relationships, judgment, and decision-making. This role owns the delivery of that work.