MSP Senior System Engineer

As a Systems Engineer, you will play a key role in projects across the line, supporting our MSP customers, mentoring junior team members, and driving process improvements. If you’re a motivated, detail-oriented, and results-driven individual with a passion for IT, we encourage you to apply., * 10+ years of IT support experience

• Senior-level experience deploying, troubleshooting, fixing, and maintaining:
• Windows Server and Desktop operating systems
• Active Directory
• DNS
• Microsoft 365
• VMWare vSphere
• Veeam
• Group Policy
• Enterprise Servers
• Enterprise SANs
• Advanced troubleshooting and deployment of Fortinet products including:
• FortiGate Firewalls
• Fortinet switches
• Fortinet WIFI Access Points
• Fortinet security products
• Work to engineer, onboard, and install new MSP customers
• Mentor and assist the Help Desk technicians and the Systems Administrators with support tickets
• Implement tools and processes to enhance organizational efficiency
• Conduct advanced network troubleshooting
• Collaborate with the team to identify and implement process improvements
• Familiarity with Microsoft Remote Desktop Services, Azure, AWS, and other cloud technologies

· The expectation will be that you are an SME (Subject Matter Expert) in at least 2 of these areas: Networking, VMWare vSphere, Current versions of Windows Server, PowerShell, Active Directory or VDI.

· Currently On-Call rotation is handled by the Help Desk and Systems Administrators, however, Systems Engineers may be contacted to assist when necessary.

• 5+ years of experience in an MSP support role or equivalent experience, Experience with
• Project Management
• VMWare Horizon
• PFSense firewalls
• Ninja RMM
• IT Glue
• ConnectWise Manage
• SharePoint, PowerShell
• SQL
• Email migrations
• Debian/Ubuntu Linux
• CentOS/Rocky Linux, * IT support: 10 years (Required)

Ability to Commute:

• Van Alstyne, TX 75495 (Required)

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Collaborative and dynamic work environment
• Flexible remote work arrangements with occasional on-site customer visits

Career Growth: Professional growth is highly encouraged, and promotions and career growth are completely dependent on your willingness to grow and provide more value to the company.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

IPRO is a rapidly growing MSP and VoIP Cloud hosting provider seeking an experienced Systems Engineer to join our MSP division. As a trusted “IT Department” for small to medium businesses nationwide, we’re looking for a talented professional who can think critically, lead, and solve complex problems.