MyVU Technical Support Specialist Opportunities

As a MyVU Technical Support Specialist, you’ll help borrowers get the most out of their MyVU experience by answering questions, troubleshooting common issues, and providing friendly support along the way. You’ll serve as a trusted resource for borrowers, helping them confidently navigate our tools and stay connected throughout their homebuying journey. While you’ll help borrowers navigate questions related to MyVU, success in this role comes from patience, communication, and problem-solving. This role is a great fit for someone who enjoys helping people, learning new systems, and building experience in a customer-focused environment.

We don’t currently have any openings for this role, but we’re always happy to connect with candidates interested in future opportunities. Please note that most positions require schedules outside of the traditional Monday through Friday, 9:00 am to 5:00 pm hours.

This opportunity is an in-seat position in Columbia, Missouri.

Here’s a snapshot of what you’d be doing:

• Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism.
• Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information.
• Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms.
• Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed.
• Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution.
• Partnering with internal loan teams to support borrowers and improve the overall experience.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Whether you come from a background in customer service, retail, hospitality, food service, or another people-focused role, you can be successful in this position. We don’t require previous technical support experience or a specialized background. We’re looking for people with strong communication skills, a willingness to learn, and a passion for helping others. We’ll provide the training and development needed to help you succeed., * You bring a strong attention to detail and take pride in getting things right.

• Multitasking comes naturally to you, and you can stay focused in a fast-paced, results-driven environment.
• Providing excellent customer service is second nature to you, even in challenging situations.
• You communicate clearly and confidently, both verbally and in writing.
• You enjoy problem-solving and can think analytically when troubleshooting issues.
• You work well on a team and value collaboration.
• You show up consistently and can be counted on to get the job done.
• Bonus points if you have experience with CRM systems, Encompass, Outlook, MyVU, or supporting users across PC, Mac, Android, Apple, or Linux systems.
• At least 6 months of customer service experience is a plus, but not required.

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box - don’t sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.