IT Supervisor II

Wil Lou Gray Opportunity School is seeking an experienced IT Supervisor to provide senior-level leadership and oversight of the school’s technology operations. This position will be responsible for ensuring reliable, secure, and effective technology services that support students, faculty, staff, and school operations., * Provide leadership and day-to-day oversight of the school’s IT operations and technology environment.

• Supervise and coordinate technical support for faculty, staff, and students.
• Manage and maintain the school’s network, servers, computers, mobile devices, peripherals, and other technology infrastructure.
• Monitor system performance, availability, and reliability and address issues proactively.
• Oversee cybersecurity practices, data protection, user access, and technology security protocols.
• Develop and maintain policies and procedures related to IT operations, cybersecurity, acceptable technology use, and data security.
• Manage user accounts, permissions, system access, and technology onboarding/offboarding.
• Coordinate hardware and software procurement, licensing, inventory, maintenance, and replacement.
• Troubleshoot and resolve complex technical issues while ensuring timely support for end users.
• Work with vendors, service providers, and technology partners to resolve issues and maintain service levels.
• Maintain accurate documentation of systems, configurations, equipment, licenses, and technology procedures.
• Assist with technology planning, budgeting, upgrades, and long-term infrastructure improvements.
• Support technology-related projects and initiatives across the school.
• Ensure appropriate backup, recovery, and business-continuity practices are maintained.
• Stay current with emerging technology, cybersecurity threats, and best practices relevant to educational environments.
• Provide guidance and training to employees on technology systems, cybersecurity awareness, and appropriate technology use.
• Perform other duties as assigned by the Director of Operations., This is a key technology leadership position supporting the mission and daily operations of Wil Lou Gray Opportunity School. The IT Supervisor will play an important role in maintaining a secure, reliable, and effective technology environment for the school community.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Significant professional experience in information technology, systems administration, network administration, or a related field.
• Demonstrated experience providing senior IT leadership and operational oversight.
• Strong knowledge of network infrastructure, servers, endpoint devices, operating systems, and technology systems.
• Experience with cybersecurity, data protection, access management, and IT risk management.
• Strong troubleshooting, problem-solving, and project-management skills.
• Experience managing technology vendors, service providers, and IT-related budgets preferred.
• Experience supervising or leading IT personnel preferred.
• Experience working in a school, educational, governmental, or similarly structured environment is preferred.
• Relevant professional certifications are a plus., The successful candidate will demonstrate:
• Strong leadership and decision-making abilities.
• Excellent communication and customer-service skills.
• The ability to prioritize and manage multiple technology initiatives.
• Strong organizational and documentation skills.
• A proactive approach to identifying and resolving technology issues.
• The ability to explain technical information to non-technical employees.
• A strong commitment to cybersecurity, confidentiality, and responsible technology management.
• Professionalism, integrity, reliability, and sound judgment.

Pulled from the full job description

• Tuition reimbursement
• Prescription drug insurance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account