Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$40,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Multitier Architecture Active Directory JIRA Health Informatics Desktop Computing RSA (Cryptosystem) Microsoft SharePoint Software Engineering Laptops User Accounts

Job description

• Provide Tier II technical support for end users
• Troubleshoot and resolve hardware and software issues
• Image, configure, and deploy laptops and desktop computers
• Provide remote support when needed
• Create, modify, and terminate user accounts using Active Directory, RSA, JIRA, Exchange and SharePoint
• Document and resolve technical issues while maintaining excellent customer service
• Collaborate with internal teams to identify root causes and implement effective solutions
• Maintain accurate records of support requests and resolutions

Requirements

• High school diploma or equivalent required
• IT support experience required
• Healthcare terminology or healthcare IT experience preferred
• Experience with Active Directory, Exchange, SharePoint, JIRA, and RSA preferred
• Strong troubleshooting skills for hardware and software issues
• Excellent customer service and communication skills
• Strong problem-solving and analytical abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational and time-management skills
• Proficient with Microsoft Word and Excel
• Ability to work independently while collaborating effectively with a team
• Ability to remain calm and professional under pressure
• Previous experience supporting healthcare, Medicare or Medicare Advantage environments and Tier II desktop support preferred

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt