End User Support Engineer - Trading floor

We are seeking a highly skilled and technically adept End User Support Engineer with strong trading floor experience to deliver exceptional, white-glove technology support to our users. The ideal candidate will have proven experience providing Level 2-3 support in a high-performance financial environment, demonstrating strong problem-solving abilities, superior communication skills, and a deep understanding of end-user technologies and market data systems. This individual will play a key role in maintaining desktop stability, executing IT projects, and ensuring seamless support for traders, portfolio managers, and other business units., · Provide Level 2-3 end user and trading floor support across Windows, macOS, and mobile platforms, ensuring minimal disruption to business operations.

· Troubleshoot complex desktop, network, and application issues in a fast-paced, time-critical environment.

· Deliver white-glove, VIP, and trade floor support to executives, traders, and portfolio managers.

· Perform software and hardware installations, configurations, and maintenance following company standards.

· Manage tickets and requests via the firm’s incident management platform (Jira/ServiceNow or equivalent).

· Serve as a liaison between users/traders, business units, and engineering teams, ensuring clear communication and timely resolution.

· Support and maintain market data applications such as Bloomberg, Excel-Add-in’s, etc.

· Manage user onboarding/offboarding, inventory tracking, and device lifecycle processes.

· Contribute to knowledge base documentation, internal process improvements, and weekly reporting.

· Participate in IT infrastructure and user experience projects, including pilot testing and new technology rollouts.

· Support O365, Exchange, Active Directory, Citrix, Intune MDM, and SCCM deployments.

· Administer Zoom, DUO, and AI productivity tools (Copilot, ChatGPT).

· Maintain compliance with IT security standards, including patching and endpoint protection policies.

· Participate in on-call rotations for after-hours and weekend coverage.

· Provide proactive monitoring, maintenance, and performance optimization across end user systems., Join us if you’re passionate about delivering top-tier IT support in a vibrant trading environment! Your expertise will directly contribute to maintaining operational excellence on the trading floor while advancing your career in a fast-moving industry.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, · Minimum 4 years of Level 2+ desktop/trading floor support experience in a financial services environment.

· Strong technical knowledge of Windows 10/11, Microsoft 365, Active Directory, DNS, DHCP, and Group Policy.

· Proficiency in market data application support (Bloomberg, Refinitiv, Fidessa, etc.).

· Working knowledge of Citrix, SCCM, PowerShell, Intune, and Exchange administration.

· Familiarity with Agile methodology and automation tools (Jira, GitHub/Bitbucket, Python, PowerShell, or VBScript).

· Excellent troubleshooting and analytical skills with a focus on root cause identification.

· Exceptional interpersonal and communication skills with a strong customer service orientation.

· Ability to manage multiple priorities in a dynamic, high-pressure trading environment.

· Understanding of network fundamentals (LAN/WAN, TCP/IP, DNS, VPNs).

· Experience in ITIL-based operations (Incident, Change, Problem Management).

· Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

ADDITIONAL REQUIREMENTS

· Must be able to travel and/or commute regularly between Stamford, CT and New York, NY offices, sometimes on short notice or as part of planned scheduling.

· Availability for extended hours and weekend work during critical trading or project periods.

· Eligible to work in the United States.

PREFERRED QUALIFICATIONS

· Experience supporting front-office trading environments with market data exposure.

· Prior experience working in global financial institutions with distributed support models.

· Familiarity with Zoom Room systems, AV equipment, and executive conference setups.

· Basic scripting skills for automation and reporting (Python, PowerShell).

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance