Data & Operations Analyst

We’re looking for a collaborative, analytical and systems-minded Data & Operations Analyst to help transform data into meaningful insights that support our mission. This position is the organization’s primary Salesforce Administrator and data steward, ensuring the integrity of our data systems, developing reports and dashboards, supporting grant and contract compliance, and identifying opportunities to improve organizational effectiveness.

If you enjoy solving complex problems, building efficient systems, translating data into meaningful stories, and collaborating across departments to make a measurable impact, we’d love to hear from you. Your work will directly support the organization’s ability to serve more families, strengthen community partnerships, and fulfill our mission.

Working closely with leaders and staff across the organization, this position ensures alignment between data, reporting, and operational priorities, fostering a shared understanding of performance, outcomes, and organizational impact. This role is the source of most of Arrive’s internal reports and dashboards and plays a key role in providing data, analysis, and insights for the organization’s annual report, impact reports, grant reporting, and other strategic communications. Success in this position requires the ability to move fluidly between technical systems work, cross-functional collaboration, data storytelling, and people leadership.

Primary Responsibilities

Salesforce and Data Systems

Own Salesforce administration, configuration, and ongoing maintenance across all departments. Complete outstanding setup and optimization work and ensure the platform is fully migrated and functioning for every department and program. Build and maintain dashboards as requested by leadership and department directors. Evaluate, blend, and transform enterprise and external data in support of Arrive’s reporting and analytics. Oversee the completeness and accuracy of data for all clients, partnerships and grant opportunities.

Reporting and Analytics

Interpret, analyze, and apply statistical analysis techniques to surface patterns and key insights in mission-critical data. In partnership with the Deputy Director and department directors, prepare monthly, quarterly, and annual reports on outputs and outcomes related to HomeOwner Basics, strategic and business plan goals, lending, and loan servicing. Develop internal systems to track department goals and accomplishments and provide regular reports to the Deputy Director and leadership team on performance against goals. Manage grants oversight and programmatic reporting in coordination with the Finance and Development teams. Lead the collection, analysis, and presentation of organizational data for the annual report, impact reports, and other external communications, ensuring data is accurate, compelling, and aligned with organizational goals and stakeholder requirements.

People Leadership

Directly supervise assigned team members, providing goal setting, accountability, coaching, and development support. Maintain visibility into team activities and priorities to ensure alignment between community engagement efforts, organizational objectives and reporting needs.

Research and Strategy

Demonstrate the significance of Arrive’s work in the context of local, regional, and national trends affecting homebuyers and affordable homeownership. Research and report on housing market trends and conditions, including trends in homeownership across diverse communities, for business planning, staff and board education.

• Bachelor’s degree in a related field preferred.
• Advanced Salesforce administration expertise required, including experience leading user onboarding, staff training, dashboard development, report creation, and organization-wide adoption of Salesforce.
• Demonstrated ability to teach technical concepts to users with varying levels of technology experience and build data literacy across an organization.
• Demonstrated experience administering Salesforce including setup, configuration, and ongoing optimization is required.
• Knowledge of database languages with 433proficiency in spreadsheet tools such as Excel.
• Experience with data visualization software such as Tableau.
• Mathematical and statistical skills to gather, measure, organize, and analyze data.
• Prior experience supervising or mentoring staff.
• Ability to comprehend operational systems, uncover and synthesize connections in data, and translate findings into actionable plans.
• Strong writing skills to convey findings clearly to technical and non-technical audiences.
• A passion for accuracy and an understanding the value of accurate, consistent, actionable data.
• Knowledge of and commitment to Arrive’s mission.
• Excellent organizational skills to manage competing requests and deadlines.
• Ability to work autonomously and make independent decisions with minimal oversight.

Working Conditions:

Normal office environment. Occasional standing for long periods of time. Some lifting required (20-40 lbs.). Ability to work some evenings and weekends as needed. This is a full-time position located in Portland, OR. Arrive operates on a hybrid work model, currently at least two days per week in the office, subject to change based on organizational needs. Ability to work occasional evenings and weekends and travel to other training locations is periodically required.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

At Arrive, we aim to build stronger, more stable, and rooted communities through quality education, counseling, and financial services because everyone deserves access to homeownership. As a nonprofit organization dedicated to helping low-to-moderate income households become successful homeowners, we provide financial resources and community partnerships that create lasting opportunities for individuals and families throughout Oregon.