Technical Support Engineer

The Configuration Center Operations Technician supports day to day operational activities related to the movement, preparation, tracking, and fulfillment of equipment and assets. This role works across multiple areas of the operation and is responsible for maintaining quality, accuracy, safety, and customer service standards., * Support operational activities involving receiving, inventory management, equipment preparation, asset handling, packaging, shipping, fulfillment, and related business processes.

• Utilize business systems, standard workplace technology, tools, and equipment to complete assigned work.
• Follow established procedures while maintaining quality, safety, inventory accuracy, and documentation requirements.
• Learn and perform responsibilities across multiple work areas while supporting changing business needs and team priorities.
• Collaborate with team members and business partners to meet operational objectives and customer expectations.

Hands-on experience in Depot Management/Configuration Center operations.

• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

• Working experience with Microsoft ecosystem and device management tools, Success in this role is driven by reliability, attention to detail, accountability, adaptability, and a willingness to learn. Training is provided for required processes, systems, and job responsibilities., * Reliable, dependable, and self motivated.
• Strong attention to detail and organizational skills.
• Ability to learn new processes, systems, and responsibilities.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Strong communication and problem solving abilities.
• Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required.

Physical Requirements:

• Ability to lift, move, and transport equipment up to 50 pounds.
• Ability to safely use basic hand tools and equipment as required.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Ability to work safely in operational, warehouse, and office environments.