Case Delivery Manager - Digital Products

• High School Diploma/GED and a minimum of 10 years of relevant experience or

• Bachelor’s Degree and a minimum of 6 years of relevant experience or

• Master’s Degree and a minimum of 4 years of relevant experience

Preferred Education/Experience

• Master’s Degree and a minimum of 4 years of relevant experience

Relevant Work Experience

• Demonstrated knowledge in an Agile Framework, required.

• Experience with environment management, release management, code versioning, deployment methodologies, required.

• Familiarity with multiple implementation standards and methodologies, required.

• Experience leading development teams, required.

• Experience creating detailed business and technical requirement documentation for cloud/on-prem implementations, required.

• Experience in implementation for full lifecycle enterprise software projects, preferred.

• Experience with APIs and Web Services (REST/SOAP/Bulk), preferred.

• Experience in Energy Efficiency Industry and Programs, preferred.

• Strong background in automation solutions strategy, SDLC, implementation and management, preferred.

Licenses and Certifications

• Driver’s License Required

• Project Management Professional (PMP) Preferred

• Other: SAFe, Agile, Scrum, PMP, or related certifications Preferred

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Strong written and verbal communication skills.

• Ability to build strong customer relationships.

• Excellent collaboration and team building skills.

• Effectively coaches and delivers constructive feedback.

• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Ability to simultaneously handle multiple priorities.