Remote Help Desk Technician

We are looking for a dedicated individual to provide technical support and assistance to our users in a remote setting. The successful candidate will play a crucial role in ensuring that all technical issues are resolved promptly and efficiently, contributing to the overall success of our organisation., * Respond to user inquiries and provide technical support via phone, email, and chat.

• Diagnose and resolve hardware, software, and network issues.
• Document and track user issues using a ticketing system.
• Assist in the setup and configuration of new devices.
• Provide training and support to users on software applications and tools.
• Collaborate with other IT team members to enhance service delivery.

• Proven experience in a technical support role or help desk environment.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Effective communication skills, both verbal and written.
• Ability to work independently and manage time effectively in a remote environment., * Experience with remote desktop applications and help desk software.
• Familiarity with ITIL concepts and practices.
• Certification in a relevant field (e.g., CompTIA A+, Microsoft Certified Professional).

4.84.8 out of 5 stars Sacramento, CA Remote $39,600 - $48,500 a year - Full-time