Manager Virtual

The Manager Virtual is a dynamic leadership role dedicated to overseeing and optimizing the bank’s virtual banking operations, ensuring compliance with industry regulations, and delivering exceptional customer service through digital channels. This role involves managing a team of virtual banking professionals, driving sales initiatives, and fostering strong client relationships. The Manager Virtual plays a pivotal part in expanding the bank’s digital footprint while maintaining rigorous adherence to financial and lending regulations. Energetic and proactive, this position requires a strategic mindset combined with hands-on management to achieve business growth and operational excellence in a virtual environment., * Lead and motivate a team of virtual banking specialists to deliver outstanding customer service, sales, and support across digital platforms.

• Develop and implement sales strategies focused on upselling banking products, mortgage services, and financial solutions to meet growth targets.
• Ensure compliance with all relevant regulations including Bank Secrecy Act, TILA (Truth in Lending Act), Fair Housing regulations, and banking regulatory standards.
• Manage client relationships through proactive communication, relationship management techniques, and personalized service to enhance customer satisfaction and retention.
• Oversee loan origination, processing, underwriting, and mortgage servicing activities to ensure accuracy and regulatory compliance.
• Monitor fraud prevention and detection measures to safeguard customer accounts and bank assets.
• Conduct regular team coaching sessions on industry knowledge such as FNMA (Fannie Mae) guidelines, mortgage lending practices, cash handling, and financial software utilization.
• Analyze performance metrics related to sales management, loan processing efficiency, and customer satisfaction to identify areas for improvement.
• Stay current with industry trends in retail banking, digital banking innovations, and compliance updates to maintain competitive advantage.

• Deep understanding of banking services including retail management, lending procedures, mortgage services, and financial software systems.
• Strong knowledge of regulatory requirements such as Bank Secrecy Act, TILA, Fair Housing regulations, and banking compliance standards.
• Proven leadership skills with experience managing teams in a virtual or remote setting; ability to coach for performance excellence.
• Excellent relationship management skills with a focus on customer communication and client retention strategies.
• Expertise in sales management with a track record of achieving targets through upselling and cross-selling financial products.
• Familiarity with fraud prevention techniques, underwriting processes, loan origination procedures, and mortgage servicing protocols.
• Proficiency in basic math skills including debits & credits calculations; adept at using financial software for loan processing and client account management.
• Strong organizational skills with the ability to handle cash management tasks accurately while maintaining compliance standards.
• Effective coaching abilities combined with industry knowledge of retail banking practices; capable of training staff on industry updates and regulatory changes.

This energetic role offers an exciting opportunity for motivated leaders passionate about shaping the future of virtual banking while ensuring operational excellence!

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off