Information Technology Specialist

The Information Technology Specialist provides technical support to the 60 FSS/FSDE Education Center Commercial Network and Voluntary Education and Testing programs at Travis AFB. The primary objective is to deliver high-standard customer support, ensure seamless workflow, and provide minimum downtime for the Education Center’s staff offices, classrooms, labs, and computer-based testing assets., * System Administration: Administer and maintain computer/testing lab servers and ensure all systems are running current versions of Microsoft Windows operating software.

• Infrastructure Management: Maintain the local area network, including routers, switches, servers, Wi-Fi access points, and marquee/monitor display systems.
• Technical Support: Provide PC desktop and server support for FSDE computers, printers, and other critical peripherals.
• Data Integrity: Establish backup methodologies and safeguard critical data to ensure uninterrupted service and data recovery.
• Installation & Configuration: Implement new hardware and software systems, including the setup of new computers and the removal or assembly of furniture and IT equipment as needed.
• Maintenance: Perform daily inspections of all IT and audio-visual equipment to ensure proper working conditions.
• Planning & Reporting: Provide recommendations for future systems improvements, create equipment life cycle listings for tech refreshes, and submit Weekly Activity Reports (WAR).
• Inventory Control: Serve as the alternate equipment custodian, conducting annual inventories and accounting for all new equipment within 72 hours of receipt., * Compliance: All tasks must be accomplished in accordance with DoD, Air Force, Air Mobility Command, and local base computer guidelines.
• Security Training: Must receive initial and recurring security education training from the sponsoring agency’s Security Manager.
• Emergency Response: In the event of a total system disablement, the employee must respond within four hours., * Schedule: Part-time hours, typically 0730-1230, Monday through Friday.
• Exclusions: No work is performed on federal holidays or outside the standard window of 0730-1630 without prior coordination.

• Technical Expertise: Proficiency in hardware and software system administration, particularly with Microsoft products.
• Analytical Skills: Ability to provide analytical and advisory expertise for Communications-Computer Systems (C-CS) planning and implementation.
• Communication: Excellent verbal communication and customer service skills are essential.
• Security Knowledge: Mandatory knowledge of and/or experience with computer and network security., * Experience: Must have a proven minimum of one year of current experience (defined as within the past five years).
• Certifications: Mandatory A+ and Security+ certifications.
• Desired Experience: Familiarity with Air Force Automated Education Management System (AFAEMS), Defense Language Proficiency Test (DLPT) systems, and My Learning Career Development Course (CDC) Assessment Systems is preferred but not mandatory., * Security Clearance: Must complete a National Agency Check (NAC) investigation to receive a Restricted Area Badge.
• Background: Must not have any misdemeanors or felony convictions.
• Domain Rights: Must maintain certifications required to sustain elevated network administrative privileges.
• Base Access: Must obtain and maintain necessary pass and identification items for base access and comply with all base traffic regulations.

Pulled from the full job description

• Retirement plan
• Paid time off, Pay Range: $32.50 - $35/hr. Comprehensive federal benefits package available to full-time employees, including health insurance, paid time off, and retirement plan participation.