211 Database Manager

Summary of Job: The Database Manager will be highly focused on maintaining United Way 211/CAUW resource information for effective information and referral service delivery. The database manager will ensure the regional information database for United Way 211/CAUW is up to date with the most current community resource information available to meet the needs of capital region residents, including specialized resources for disaster response. This staff member will promote and establish relationships in the community for successful 211 integration and awareness. The manager will provide data to assist CAUW in planning and identifying service gaps.

Reporting Relationships: Employee reports to the Director of 211 Services

Other Key Relationships:

• Louisiana Association of United Way’s (LAUW), United Way of Northeast Louisiana’s (UWNELA) 211, Louisiana 211 Statewide Network, community non-profit organizations, faith-based groups, state and local government agencies, public, and private partners
• CEO and President, Executive Vice President of Community Impact, Director of 211 Services, Community Impact, Resource Development, Marketing/Communications, and Finance & Operations staff

Essential Job Functions: Through employee’s own efforts:

Resource Data Management

• Serve as the primary staff member responsible for maintaining the database of community resources for United Way 2-1-1/Capital Area United Way including but not limited to: addition of appropriate, new resources, updates and verifications to existing resources
• Organize database according to the 211 Human Services Indexing System
• Capture all disaster-related resources and tag properly during times of emergency and disaster, local and statewide, through various channels of research and verification
• Provide consistent reports as requested by the Director of 211 Services, CAUW, LAUW, and corporate and community partners

United Way 211 Operations

• Work within a local and statewide team setting to develop internal and external processes for promotion and proper use of United Way 211 in and out of disaster times
• Meet any certification requirements necessary for program development and/or accreditation
• During times of disaster, perform United Way 211 research and database duties as needed including extended hours, after hours and/or weekends
• Work within statewide team to support contractual database management

Fund Development

• Work with Director of 211 Services to gather data and write applications for sustainable 211 funding opportunities through grants, contracts, and sponsorship opportunities

Research and Analysis:

• Ensure requests for 211 data by internal staff or the public is consistent, reliable, and from valid sources.
• Receive and carry out research project assignments, reporting status updates and progress in a timely manner; work with other staff and volunteers to complete research projects.

Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time

• Oversee progress on assigned projects.
• Assist other departments in major projects, such as fundraising events and workforce campaign presentations and activities.
• Serve on ad hoc committees as required.
• Perform other duties as assigned.

Competencies:

To perform the job successfully, the employee should demonstrate the following competencies to execute the essential functions of this position:

• Strategic Community Collaborator: engage diverse stakeholders to accurately and effectively assess community needs with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities
• Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.
• Critical Thinking and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results.
• Planning and Implementation: be a leader and take initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes
• Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.
• Strategic Thinking and Planning - Ability to think long-term, tying together the current operations with a more long-term focus.

• Associate’s degree in human services or a related field (bachelor’s degree preferred)
• Knowledge and use of current Microsoft Office and its applications

Preferred Education and Experience:

• Minimum 3 years of experience in a social service, data entry, or research position preferred (bachelor’s degree may substitute for years of experience)
• Experience in database management, preferably working knowledge and experience using Sophia

General Physical Requirements:

• Sedentary Work: Employee is required to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
• Physical Activities:

o Manual dexterity: Picking, pinching, typing, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

o Talking: Expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

o Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.

• Visual Acuity: Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or expansive reading.
• Working Conditions: Employee is subject to both inside and outside environmental conditions.

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance