IT Solutions - Systems Administrator

The IT Solutions - Systems Administrator provides daily enduser support and system administration across the organization. This role serves as the primary Tier 1 support contact for all IT issues, while also handling Tier 2 escalations and assisting senior staff with more advanced tasks. Key responsibilities include supporting business applications, identity services, laptops, corporate mobile devices, and basic network connectivity., Frontline IT Support (Tier 1-2)

• Serve as the main point of contact for all IT requests related to accounts, applications, devices, mobile phones, and connectivity.
• Perform triage, troubleshooting, and resolution; escalate when needed.
• Deliver reliable, customerfocused communication and follow-up.

Applications & Identity

• Support Entra ID/Azure AD, Microsoft 365, Salesforce, ServiceNow, and other SaaS tools.
• Handle user account provisioning, access issues, MFA resets, licensing, and basic SSO troubleshooting.
• Assist with routine updates, configurations, and application documentation.

Devices (Laptops & Corporate Mobile Phones)

• Provision and deploy laptops and mobile devices for new hires and existing employees.
• Manage device compliance, configuration profiles, and software deployments via Intune.
• Perform hardware troubleshooting, diagnostics, and coordinate repairs.
• Support device lifecycle: procurement, refresh, and retirement.

Onboarding & Offboarding

• Ensure new hires have functioning devices, accounts, and access on day one.
• Support basic onboarding questions.
• Complete secure offboarding and recover company devices.

Network Support (Tier 1-2)

• Provide first-level support for wireless/wired connectivity, VPN access, IP conflicts, and basic firewall/proxy issues.
• Assist with simple checks of switches, cabling, or access points under senior guidance.

Operations & Documentation

• Maintain clear documentation: knowledge articles, setup guides, troubleshooting steps.
• Monitor basic alerts, device compliance, and application availability.
• Suggest improvements for recurring issues or workflow gaps.

Security & Compliance

• Follow security policies and basic access control guidelines.
• Assist with audit evidence, access reviews, and remediation tasks.
• Help track and resolve vulnerabilities under senior direction.

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 2-5 years supporting enterprise IT systems, devices, identity platforms, and SaaS applications.
• Experience with laptop provisioning, mobile device support, user account management, and application troubleshooting.
• Working knowledge of Entra ID/Azure AD, Intune, and Microsoft 365.
• Strong troubleshooting skills and customerservice mindset.

PREFERRED QUALIFICATIONS

• Experience with Salesforce, ServiceNow, or similar SaaS tools.
• Basic scripting (PowerShell, Python, Bash, Node.Js).
• Familiarity with networking fundamentals or ITIL concepts.

CORE COMPETENCIES

• Strong documentation and attention to detail
• Clear communication and customer service skills
• Ability to manage multiple tasks
• Process-driven and security-aware
• Dependable and collaborative

SECURITY CLEARANCE REQUIREMENTS

Successful candidates must engage in a security clearance process in regard to their citizenship in order to perform fundamental job duties, as per applicable law. In particular, candidates with certain citizenship may not be able to perform such fundamental job duties. Currently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. The security clearance process may take a significant amount of time to complete, and any offer of employment will be contingent on the candidate’s legal ability to perform the fundamental job duties. Wind RiverX is committed to meeting its obligations to candidates under applicable human rights law and privacy law in this regard.

Wind RiverX (WRX) is a mission-driven software company focused on delivering advanced, secure, and resilient solutions that support U.S. defense and national security missions. As a subsidiary of Wind River, a global leader in intelligent systems software with over four decades of proven success in aerospace and defense, WRX builds upon a trusted legacy of innovation, reliability, and mission assurance.

Wind River’s software has powered some of the world’s most critical systems - from the Mars rovers and commercial aircraft to advanced military platforms and autonomous defense technologies. Building on this heritage, WRX extends that technical excellence to accelerate innovation at the edge, combining agility, security, and modern software practices tailored to the unique needs of defense customers.

At WRX, we partner closely with government, defense, and industry leaders to provide secure and reliable systems to the most critical missions, enhance interoperability, and strengthen digital resilience.

Our team brings deep expertise in systems integration, open architecture, customer needs, and software-defined solutions that empower our warfighters and critical partners across air, land, sea, and cyber domains.

We are a fast-growing organization that values collaboration, integrity, and technical mastery. Our culture is rooted in innovation and purpose - we move quickly, think boldly, and take pride in delivering solutions that matter. If you believe you would be an asset to a high-powered team with an energetic culture where you will contribute to reducing the definition of impossible, we would like to talk to you.