I.T. Manager

• Install, maintain, monitor, and troubleshoot Police Department computer systems and technology
• Support specialized law enforcement technology including mobile data terminals (MDTs), in-car video, eTicket systems, body-worn cameras (BWCs), license plate readers (LPRs), LiveScan, communications systems, and digital video systems
• Support both cloud-based and on-premises technology environments
• Install and maintain firewalls, VPNs, servers, wireless access points, network switches, security cameras, printers, and phone systems
• Manage and support user authentication and multifactor authentication
• Implement and maintain information security, user access, and data integrity
• Perform and monitor system backup and recovery procedures
• Diagnose and resolve hardware, software, network, and end-user technology issues
• Configure and deploy computers, equipment, applications, and operating systems
• Assist employees with technology requests and provide training on system upgrades and changes
• Evaluate technology products and make recommendations regarding hardware and software purchases
• Coordinate Police Department technology needs with the City’s IT personnel
• Work directly with technology vendors to troubleshoot issues and implement solutions
• Serve as Custodian of Records for digital media
• Serve as the department’s Local Agency Security Officer (LASO)
• Perform other related duties as assigned

• High school diploma or equivalent
• Current CompTIA A+ certification
• Strong knowledge of personal computers and productivity software
• Knowledge of networking and routing
• Knowledge of Active Directory
• Knowledge of backup and restoration processes
• Ability to learn and support the specialized systems utilized by the Police Department
• Strong troubleshooting and problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to interact professionally and positively with a diverse population
• Ability to learn proper handling of electronic evidence and creation of digital copies
• Valid driver’s license, We’re especially interested in candidates who bring additional education, certifications, or experience in areas such as:
• Degree in Information Technology, Computer Science, or a closely related field
• CompTIA A+, Network+, Security+, and/or Project+ certifications
• VMware and Hyper-V
• Network Attached Storage (NAS) and Storage Area Networks (SAN)
• Group Policy Management
• Network administration
• Exchange Server
• Battery backup systems
• RAID
• Encryption

The Right Person for This Role

You’ll be successful in this position if you are someone who:

• Enjoys solving technical problems and digging into difficult issues
• Can communicate technical information clearly to non-technical users
• Is comfortable balancing day-to-day user support with larger systems and infrastructure responsibilities
• Understands the importance of security, confidentiality, reliability, and data integrity
• Can work independently while collaborating effectively with City staff and outside vendors
• Is organized and able to manage competing technology needs
• Is interested in continually learning new systems and technologies

Physical & Work Environment

This position is generally performed in an office environment and may involve extended periods working at a computer, telephone, or workstation.

The position may also require standing, walking, climbing, stooping, lifting, carrying, pushing, and pulling objects weighing up to approximately 40 pounds.

Because this position supports a law enforcement environment, employees may occasionally be exposed to conditions outside of a traditional office setting.

Why Join the City of Grandview?

Technology plays a critical role in modern public safety. In this position, your work directly supports the officers, communications personnel, and employees who serve the Grandview community every day.

You’ll have the opportunity to work with a diverse technology environment, expand your technical knowledge, and take ownership of systems that have a meaningful impact on City operations.