Amazon Connect Solution Architect
Siri InfoSolutions Inc
Johnston, RI, United States
3 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Amazon Web Services
Amazon S3
User Authentication
Cloud Engineering
Computer Telephony Integration
Customer Data Management
Amazon DynamoDB
Identity and Access Management
Salesforce.Com
Software Engineering
Systems Integration
Amazon Connect
+13 more
Enterprise Software Applications
Chatbots
Servicebus
Event Driven Architecture
Bots
Cloud Migration
Functional Programming
Cloudwatch
Api Gateway
Restful APIs
Amazon Lex
Servicenow
Microservices
Job description
- Architect and design enterprise-grade Amazon Connect solutions for voice, chat, IVR, and omnichannel customer engagement.
- Define contact center modernization and cloud migration strategies.
- Design integrations with CRM, customer data platforms, workforce management, and enterprise applications.
- Develop architecture for conversational AI, virtual assistants, voice bots, and self-service solutions.
- Establish security, compliance, resiliency, and operational standards for contact center platforms.
- Provide technical leadership, solution governance, and architecture oversight throughout project delivery.
- Collaborate with business stakeholders, product owners, development teams, and vendors to align solutions with business objectives.
Requirements
- Deep expertise in Amazon Connect Architecture and Solution Design.
- Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
- Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
- Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
- Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
- Strong understanding of security, authentication, compliance, and enterprise architecture principles., * Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
- Banking, Financial Services, or large-scale customer service transformation experience.
- AWS Solutions Architect and/or Amazon Connect certifications preferred.
- Experience leading cloud migration and modernization initiatives.
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