Regional Technology Operations Specialist II

Select Medical is looking for a proactive, results-orientedRegional TechnologyOperationsSpecialist II. This positionis responsible forproviding company-wide technical services in the installation, configuration, operation, maintenance,troubleshootingand diagnosis of networked endpoints, peripheral equipment, and software. TheRegional TechnologyOperationsSpecialist II willbe responsible forprovidingendpoint,printing,and mobile device support as well as application, network, and telecommunication infrastructure support. This positionis responsible forfollowing up with users on all outstanding problems logged through theSolution Centerand serves as a resource forthe RegionalTechnology Operationson-call rotation. TheRegionalTechnology OperationsSpecialist II reports to theSupervisor,RegionalTechnology Operations., * Respond toSolution Center-referredtroubletickets; provide for orassistin providing end-user support for network software, operating systems,hardwareand peripheral equipment, andtroubleshootas necessary. Ensure that all IS problems are resolved ina timelyand efficient manner.

• Escalate all “out of scope” issues to proper IS departments or vendorsin a timely mannerfollowing company procedures. Complete any activities, tasks, and/orprojects asassigned.
• Install,troubleshoot,and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medicaldevices,and networking equipment.
• Monitor and report on any security violations related to the unwarranted access to corporate data.
• Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
• Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions.Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
• Maintain records and documentation related to network infrastructure, datacabling,and location of equipment and software revisions.

We areseekinghighly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged.

Do you pride yourself on delivering superior quality in all that you do?

Are youresults-oriented anda greatteammate?

Do you take pride in finding resourceful ways of overcoming obstacles?, * BS or BA degree in Information Technology, Computer Science, or equivalent work experience

• Inlieuof anundergraduatedegree, the ratio is 1:1, meaning one year ofcollegeequals one year of work experience.
• 5+ years of experience in Information Systems.
• 3+ years ofhands-on, end-user support for endpoint devices, operatingsystemsand network infrastructure devices.
• Regularregional travelisrequired, and availability beyond standard business hours to address mission-critical issues that may affect patient care.

Preferred Qualifications

• Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricohscanners, etc.).
• Telephony, VoIP, and clinical device support a plus (i.e.telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
• 7+ years of experience in Information Systems.
• Knowledge of Microsoft productivity application suites.
• Healthcare and clinical experience preferred.
• Health application support including Epic and MEDHOST.
• Excellent analytical, problem-solving,and customer service skills.
• Excellent verbal and writing skills.
• Excellent time management and organizational skills; work independently and have a sense of urgency prioritizing resolution of issues that affect business workflow.

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV . Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania, and are honored to be recognized as one of America’s Best-In-State (Pennsylvania) Employers 2020 by Forbes.