Director Application Development & Support

We are seeking an experienced Director to lead the AI platform engineeringand enablement functions within our expanding Cloud Data and AI Platform organization. This role is instrumental in building, operationalizing, and governing the next-generation AI and machine learning ecosystem that powers advanced analytics and responsible AI adoption across the bank. You will own the end-to-end AI lifecycle-from data and model development to MLOps, deployment, governance, and responsible AI compliance in a regulated financial environment.

As a seasoned technology leader, you will bring yourexpertisein enterprise AI architecture, model operations, and platform engineering to partner with key business, technology, and governance stakeholders-ensuring AI initiatives are responsibly implemented, well-controlled, and deliver measurable value. Responsibilities & Qualifications

AWS AI/ML Platform Ownership

• Architect and lead AI/ML workloads on AWS including:

• Amazon SageMaker (training, deployment, model registry)
• AWS Bedrock (foundation models and GenAI use cases)
• AWS Lambda, ECS, EKS for model serving
• S3, Glue, Snowflake for data pipelines

Define enterprise standards for MLOps, feature stores, and model lifecycle management

Build andmaintainintegrationswith enterprise platforms for data ingestion, metadata management, tokenization, and control evidence generation.

• Continuously enhance the platform’s automation, resilience, and observability, ensuring robust end-to-end telemetry for both model and data pipelines.
• Collaboratewith Enterprise Risk, Legal, Compliance, and Model Risk partners to embed Responsible AI principles and audit-ready control evidence directly into platform design.

Machine Learning & GenAI Execution

• Oversee development of ML models across all business units including Fraud detection systems, Credit scoring and risk modeling, Customer segmentation and personalization, Liquidity related modeling etc.
• Lead GenAI initiatives using LLMs for Document intelligence, AI copilots etc.

Data & Engineering Collaboration

• Partner with data engineering teams to ensure high-quality, governed datasets
• Define feature engineering and data product standards in Snowflake / data lake environments
• Integrate real-time streaming data for low-latency decision systems

Model Governance & Risk Compliance

• Define and enforce standards, patterns, and guardrailsfor model deployment, explainability, lineage, and monitoring in alignment with enterprise risk, compliance, and security frameworks.
• Partner closelywith leaders across Responsible AI Governance, AI Portfolio Management, AI Fluency & Engagement, and Applied Data Science & GenAI, incollaborationwith enterprise risk partners, to implement a responsible AI framework that embeds audit-ready control evidence and governance mechanisms directly into the platform’s core design to ensurethe platform supports scalable, ethical,compliant,and high-impact AI delivery.
• Implement model explainability (SHAP, LIME, interpretability frameworks)
• Establish responsible AI policies (bias detection, fairness, auditability)

Team Building & Leadership

• Develop and mentor engineering talent, championing Agile practices, continuous learning, and adoption of emerging AI and data engineering technologies.
• Mentor senior technical leaders and establish engineering best practices
• Oversee technical due diligence, onboarding, and management of strategic AI and GenAI vendors and tools, ensuring compatibility with enterprise architecture and control.

Bachelor’s Degree and 8 years of experience in Information Technology including application development, support roles, and management., High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management., * Deep hands-on experience building production ML systems on AWS

• 2+ years in AI/ML, data science, or data engineering leadership roles
• Strong knowledge of:
• Machine learning (XGBoost, deep learning, NLP, time series)
• MLOps practices (CI/CD, model monitoring, drift detection)
• Distributed systems and cloud architecture
• Strong programming background in Python + SQL (Scala/Java a plus)
• Experience working in regulated environments with model governance, * Experience with Generative AI / LLM platforms (Bedrock, OpenAI, Claude APIs)
• Experience in financial services, banking, fintech, or insurance
• Familiarity with data platforms like Snowflake, Databricks, First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.