eCampus Data Analyst - Associate

The eCampus Data Analyst will serve as a vital member of the eCampus Data Science Team. The data analyst will report to the Data Scientist and Learning Analyst and will work closely with USG eCampus internal teams and USG stakeholders to understand their analytical needs, evaluate key performance metrics, and analyze trends. Perform ad hoc analyses to discover actionable information in support of strategic decision-making. Synchronize and develop complex data analysis and presentation of key metrics related to benchmarks that support program integrity and student success and outcomes in multi-institutional programs. Leverage enterprise business intelligence tools and platforms to develop informative dashboards and reports. Maintain accuracy and quality of data extracts.

Along with data analysis activities, this position will serve as a member of the eCampus Student Success Team (SST) and will engage directly with students during outreach calls and student risk reporting. Other duties are assigned as necessary.

Responsibilities

1 - Direct support to all USG eCampus-related programs and partners in taking raw data and interpreting it to form meaningful conclusions and develop insights based on analysis. Develops spreadsheets, reports, and dashboards to deliver analytical insights to stakeholders.

2 - Assists with data governance and document retention Develops, implements, and documents data workflows using Smartsheet or similar workflow technologies ‘Administers surveys and assists in compiling survey reports

3 - Develops and implements SharePoint sites Documents and trains eCampus staff on how to access and utilize data resources, Student engagement activities, and Student Success Team participation.

4 - Other duties as assigned.

Educational Requirements Bachelors Degree

Required Experience Bachelor’s degree from an accredited institution of higher learning and at least one year of experience working directly with data to develop reports, analyze data, or building data applications/workflows. Excellent communication skills and experience presenting findings. Demonstrated experience working with SQL, Excel, Smartsheet (or similar), and Qualtrics/Survey Monkey (or similar).

Preferred Qualifications

Preferred Educational Qualifications Bachelors Degree

Preferred Experience Bachelor’s degree in a field related to computer science, data analytics, education, or the social sciences. Two or more years working in education or the social sciences. Two or more years of experience working directly with data to develop reports, analyze data, or build data applications/workflows. Demonstrated experience working with SQL, Excel, Smartsheet (or similar), Qualtrics/Survey Monkey, Tableau, and R., Ability to analyze, quantify, and present data effectively. Some evening or weekend work is required to meet deadlines.

KNOWLEDGE Proficiency in data analysis tools such as SQL, Microsoft Office, Excel, Smartsheet (or similar), and survey administration.

Consequences of Error: Errors in analyses may contribute to errors in decision making by leadership and functional units within eCampus and with partners throughout the USG. Potentially, errors could result in the loss of revenue and depreciate the reputation of eCampus and our programs throughout the USG.

SKILLS Superior written communication skills, including spelling, grammar, and persuasion. Strong critical thinking and problem-solving skills, the ability to identify a quick and positive solution, and knowledge of FERPA and student confidentiality requirements.

Office Environment - Work normally performed in a typical interior work environment.

USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students¿ lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.