Senior Network Administrator

Supports core voice, network, server, and infrastructure systems in a mixed enterprise and call center environment. Requires strong VoIP and network administration experience, plus solid server, virtualization, backup, and security skills. Includes daily operations, escalations, service desk overflow, and a light on-call rotation on a small experienced team., · Administer voice and network infrastructure, including Cisco Call Manager, Unity, firewalls, switches, LAN/WAN, and routing

· Support storage infrastructure, including iSCSI SAN connectivity and troubleshooting

· Administer VMware hosts, Windows and Linux servers, iSCSI SANs, and Veeam Backup & Replication systems

· Manage Active Directory, Group Policy, and core identity-related services

· Network and endpoint security administration, hardening, patching, and operational response

· Participate in compliance, audit, and documentation efforts

· Tiered escalation support and assist with service desk overflow when needed

· Light-duty on-call rotation approximately 1 week per month

· Maintain clear technical documentation, procedures, diagrams, and operational records

· 5+ years of IT infrastructure experience with substantial responsibility in networking and systems administration

· Strong hands-on experience with enterprise VoIP systems like Cisco Unified Communications Manager & Cisco Unity

· Solid understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, VPNs, and general network troubleshooting Experience with:

· Supporting enterprise-grade firewalls, switches, and general network operations

· Administering VMware vSphere environments

· Windows server administration, including Active Directory, Group Policy, Microsoft Exchange Server and M365

· Backup and recovery platforms, preferably Veeam Backup & Replication

· Infrastructure monitoring, alerting, and incident response

· Supporting audits, compliance reviews, or control validation activities

· Structured IT operational processes, change control, incident handling, and documentation, * Bachelor’s (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

McCarthy, Burgess and Wolff is a leader in the collection industry, operating for over 20 years and currently servicing more than 600 clients. Headquartered in Bedford, Ohio, MB&W’s objective is to provide dynamic solutions that are designed to enhance the recovery rates of our clients. We achieve this through the implementation of customized collection strategies, use of cutting-edge technology, and the dedication of our talented team members