Field Application Specialist - New York, NY...

Sartorius has a position for a Field Application Specialist, candidates for this remote based position will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically the Incucyte live-cell analysis systems) and pre-sales support to sales colleagues throughout the sales process. This includes on-site pre-sale presentations, product demonstrations, and customer training.

The idea candidate will be located in New York, NY or Boston, MA.

What you will accomplish together with us:

• Work with sales colleagues to drive sales and use of Sartorius Incucyte instruments, reagents, consumables, and software modules.

• Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions to needs/problems where appropriate.

• Perform product demonstrations by establishing a detailed experimental plan and setting appropriate and reasonable expectations. Identify necessary reagents and guide customers through experimental optimization and execution. Help with assay set-up and train relevant lab personnel.

• Work with established and new customers: Conduct on-site training and remote support sessions of the Incucyte instrumentation and software. Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.

• Collect customer feedback to drive new product development.

• You will be expected to maintain diligent records of customer interactions and training in the CRM database.

• Perform other related duties as required., Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here. (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal)

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• Bachelor’s degree in Life Science Biology or related field.

• 2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g., work in core lab facilities).

• 2+ years of experience training lab personnel in using instruments and software.

• Extensive experience in cell biology, cell culture, microscopy techniques and image analysis.

• Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred.

• Valid Driver’s License with a good driving record.

We Value:

• Master’s degree or PhD.

• Troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.

• Demonstrated aptitude for the selling process and are a team player. Must be results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.

• A standout colleague with attention to detail and the ability to organize and independently prioritize numerous responsibilities.

• Excellent verbal and written communication skills.

• Identification with our core values: Sustainability, Openness, Enjoyment

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment., Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.