Technical Analyst I

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation., * Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.

• You will analyze and provide hands-on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• One year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required

Methodist Hospital Westover Hills, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Do you have the career opportunities as a(an) Technical Analyst I you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Westover Hills which is part of the nation’s leading provider of healthcare services, HCA Healthcare., ITG (https://hcahealthcare.com/) transforms healthcare and givespeople healthier tomorrows . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward . We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.