Computer Support Specialist

The purpose of this job is to provide day-to-day technical support to EHN employees for network and internal desktop systems software and hardware.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks., The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Respond to helpdesk requests, email messages, walk-ins, and phone calls for all employees seeking help.
• Trains computer users and assist customer through problem-solving process.
• Installs, modifies, manages and repairs computer hardware and software.
• Sets up profiles and tests they are working properly, set up printers, set default programs to be open on certain files, install special programs.
• Runs updates for laptops and desktops.
• Assist to maintain accurate inventory of computer and software assets
• Ensures that interactions with users are courteous, clear, and understandable
• Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts
• Performs other duties as assigned., Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

• Involves routine and frequent exposure to: *

• Bright/dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

Special Certifications and Licenses

• Requires CompTIA A+ Certification.
• Must possess and maintain a valid state Driver’s License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Americans with Disabilities Act Compliance (ADA)

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Other Job Characteristics

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic’s patient population.
• Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally-competent and recovery-oriented care.
• Responsible for adhering to the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Requires an Associate’s degree in Computer Science, Information Systems or equivalent, supplemented by two (2) years of experience working with computer and network hardware and software programs; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Required Knowledge and Abilities

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.