Database Support Specialist

We are seeking a Database Support Specialist to provide technical support and maintenance for our desktop database infrastructure. The ideal candidate will combine hands-on desktop support experience with database management expertise, specifically in Microsoft Access and/or SQL environments. You’ll bridge the gap between our end users and database administrators, ensuring smooth database operations and user productivity., * Provide first and second-level technical support for desktop and database-related issues

• Manage and maintain Microsoft Access databases, including troubleshooting and optimization
• Write, modify, and optimize Access/SQL queries for reporting and data retrieval
• Configure and troubleshoot ODBC connections between applications and data sources
• Assist users with Access form design, macro creation, and data management
• Document issues, resolutions, and create knowledge base articles
• Perform regular database maintenance, and integrity checks
• Collaborate with IT and business teams to understand data requirements
• Train end-users on database tools and best practices
• Monitor database performance and identify optimization opportunities

• 3+ years of desktop IT support experience
• Proficiency in Microsoft Access (form/report design, queries, macros)
• Working knowledge of Access/SQL
• Understanding of database fundamentals (tables, relationships, data types, indexing)
• Strong troubleshooting and problem-solving skills
• Excellent communication and documentation abilities
• Windows operating system knowledge
• High School diploma or equivalent; associate’s degree preferred

Preferred Qualifications

• ODBC connection configuration and troubleshooting experience
• Experience with SQL Server, MySQL, or other relational databases
• Knowledge of ETL processes or data migration
• Microsoft certifications (Access, SQL, or IT Support)
• Experience with data visualization tools
• Familiarity with IT ticketing systems

Skills: 1st Level Support, 2nd Level Support, Best Practices, Communication Skills, Data Management, Data Migration, Data Processing, Data Recovery, Data Visualization Tools, Database Administration, Database Extract Transform and Load (ETL), Database Technology, Desktop Administration, Desktop PC, Documentation, High School Diploma, Identify Issues, Information Technology & Information Systems, Knowledge Base, Microsoft Access Database, Microsoft Certifications, Microsoft SQL Server, Microsoft Windows Operating System, MySQL, ODBC (Open Database Connectivity), Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Relational Databases (RDBMS), SQL (Structured Query Language), Technical Support, Technical Training, Testing