Desktop Support Technician

The Desktop Support Technician team triages multiple incoming priorities, understands customers’ needs, responds to inquiries/requests, provides technical support to users (i.e., on-site and remote), and identifies and resolves issues/incidents with a high degree of customer satisfaction, technical knowledge, and timeliness. This position provides customer service and technical support (e.g., phone, face-to-face, electronically, etc.) to Information Technology (IT) users for computer systems, hardware, and software supported by the organization. This role monitors and maintains technical equipment (e.g., laptops, desktops, mobile devices, peripherals, etc.), computer systems, and networks, including troubleshooting, moving, deployments, configuration, and repairs.

This specific opportunity will primarily be focused on providing support to the executives and executive assistants.

This role reports into our Atlanta, GA office and is expected to be onsite Monday through Friday.

Bachelor’s Degree Computer Science, Information Systems, Engineering, or a related discipline Pref Work Experience 3+ years supporting corporate information technology environments, preferably with service desk, technology call center, troubleshooting, and/or user hardware and software support Pref Information Technology Infrastructure Library (ITIL) Certification Skills and Abilities

• Proficient with installing and supporting Microsoft Office Suite, Microsoft operating systems, Active Directory, desktop applications, PC and laptop deployments, and anti-virus management
• Working knowledge and experience with basic networking, VPN, hardware, and peripheral troubleshooting/support, service delivery systems, remote user networking, and operating system support
• Working knowledge of installation, maintenance, troubleshooting, and repair of a variety of user and network computer operating systems
• Working knowledge of ITIL methodology
• Working knowledge of hardware repairs
• Ability to diagnose IT and computer systems issues; hardware, software, networking, server, VPN, and operator problems
• Ability to diagnose and resolve basic and moderately complex technical problems
• Ability to meet deadlines and function in a fast-paced, high volume environment while maintaining a high level of customer service
• Ability to gather data from multiple sources and make informed decisions
• Ability to work with users at all levels of skills and abilities

Licenses and Certifications Information Technology Infrastructure Library (ITIL) Certification Pref Microsoft Technology Associate(MTA) Certification Pref Support Center Analyst (HDI) Certification Pref A+ Certification Pref