Principal Infrastructure Engineer

Our Infrastructure Services team is responsible for ensuring that the infrastructure backing all production services is highly available, scalable, and operating optimally., * Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability

• Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments
• Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability
• Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems
• Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience
• Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments
• Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations
• Reduce manual processes and improve consistency across deployments and operational workflows
• Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements
• Act as a technical bridge to drive successful delivery of cross-functional initiatives
• Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability
• Drive continuous improvement across infrastructure design, operations, and documentation
• Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency
• Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.

• 12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered)
• Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability
• Strong hands-on expertise in Linux administration and performance optimization across complex environments
• Solid understanding of core networking protocols and platforms, including BGP, OSPF, TCP/IP, Juniper Junos, and Arista EOS, is essential
• Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers
• Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is required
• Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency
• Familiarity with network and systems automation frameworks and modern infrastructure practices
• Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments
• Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts
• Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred
• Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable
• Exposure to monitoring, observability, and capacity planning tools and practices is a plus
• Background in high availability, disaster recovery, and failover design is considered an advantage #LI-CC1, Accidental Death and Dismemberment (AD&D), Amazon Web Services (AWS), Ansible, Artificial Intelligence (AI), Automation, BGP, Bash Scripting, Best Practices, Business Solutions, Capacity Management, Cloud Computing, Computer Science, Continuous Improvement, Cross-Functional, Customer Support/Service, Dental Insurance, Design Evaluation, Docker, Documentation, Failover, Firewalls, Flexible Spending Accounts, GCP (Good Clinical Practices), Hardware Virtualization, Health Maintenance Organization (HMO), Healthcare, High Availability, Home Security, Hybrid Cloud, Identify Issues, Juniper Networks JUNOS, Linux Administration, Linux Operating System, Load Balancing, Machine Tool, Mentoring, Microsoft Windows Azure, Network Administration/Management, Network Architecture/Engineering, Network Operations Center, Network Protocols, Network Routing, Network Switching, Network System Hardware, Network Systems, Open Shortest Path First Protocol (OSPF), Operational Strategy, Operational Support, Performance Management, Performance Tuning/Optimization, Preferred Provider Organization (PPO), Problem Solving Skills, Process Improvement, Production Support, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Scripting (Scripting Languages), Server Hardware, Server Support, Service Delivery, Small Business, Smart Homes, Software Testing, Stock Purchase Plans, Systems Administration/Management, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Building, Team Player, Technical Leadership, Unified Communications, Vision Plan, VoIP (Voice over IP)

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you’‘ll receive competitive compensation, benefits and generous company perks.

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range

$125,000-$195,000 USD