Help Desk Analyst

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting Rate: $50,000

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email
• Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
• Understand and Follow documented service operations, policies, and procedures
• Provide prompt, courteous, and complete resolution of customer requests
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to local offices to troubleshoot and resolve issues
• Document, track and monitor technical problems and solutions
• Prepare activity reports
• Inform management of recurring problems
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Administer help desk software

• Minimum one year of professional IT experience
• Audio / Visual experience a plus
• Valid Driver’s License
• Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
• Experience supporting Android and iPhone, Mobile Device Management a plus
• Logical troubleshooting skills
• Excellent time management and interpersonal skills and a high-level attention to detail
• Understanding of best security practices and continual updating of knowledge base, Analysis Skills, Android, Apple iPhone, Audiovisual, Best Practices, Computer Hardware, Customer Support/Service, Detail Oriented, Driver’s License, Help Desk, Help Desk Software, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Microsoft Windows Operating System, Mobile Devices, Nonprofit, Problem Solving Skills, Reporting Skills, Retirement Plan, Software Administration, Technical Support, Time Management, Web Browsers, Willing to Travel

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays-Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V #ind-na, Performance Bonus, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Vehicle Allowance, Life Insurance, Merchandise Discounts

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.