ServiceNow Solution Architect Associate Manager

We Are:Accenture is as an industry leader in helping companies transform the way their people work using technology. Our Hybrid Cloud practice forms part of Accenture Cloud First, established with a $3 billion investment over three years, to deliver greater value to our clients with cloud-based technologies when they need it most.Accenture’s Hybrid Cloud practice, within our Cloud First Infrastructure Engineering group, is focused on providing best in class hybrid cloud infrastructure for large enterprise clients. Our team provides full lifecycle cloud and infrastructure services from consulting on strategy to leading large technology implementations.You Are:We are looking for a dynamic and technically accomplished ServiceNow Solution Architect to join our pre-sales team. In this client-facing role, you will serve as the technical authority throughout the sales cycle - partnering with account executives to qualify opportunities, lead discovery sessions, craft tailored solutions, and deliver compelling demonstrations that showcase the value of our ServiceNow practice. You will be a trusted advisor to prospective customers, translating their business challenges into actionable ServiceNow solutions.The Work:Partner with sales teams to drive new business by providing technical expertise throughout the pre-sales processLead discovery and requirements-gathering sessions with prospective clients across all levels, including C-suite executivesDesign and present tailored ServiceNow solution architectures that align to client business outcomesDevelop and present technical proposals, solution overviews, and responses to RFPs/RFIsAct as a subject matter expert on ServiceNow platform capabilities, workflows, and integration patternsCollaborate with delivery and practice teams to ensure solution feasibility and smooth handoffs post-saleStay current on ServiceNow product releases, roadmap updates, and industry trendsContribute to the development of reusable pre-sales assets such as solution templates and case studiesTravel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements., Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

• Minimum of 4 years of experience in ServiceNow functional and technical experience required, including demonstrated ability to design and present enterprise-grade ServiceNow solutions across one or more product lines ( ITAM, ITSM, ITOM, CSM, HR, SPM, SecOps, etc.) AND Understanding of ServiceNow architecture principles including integration, data modeling, and platform governance
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Professional Skills Requirements

• Proven ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation, facilitation, and stakeholder management skills

Bonus points if you have

• Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or ServiceNow certifications
• Familiarity with ITIL, Agile, and enterprise IT frameworks
• You have external client-facing consulting experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 08/28/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here

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