Network/System Technician

JCS Solutions is Seeking is seeking a Sr. Network/System Technician to support monitoring large-scale operations on a high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. The candidate will obtain and maintain System Administrator andor Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top-Secret networks. The candidate will monitor, manage, troubleshoot, fix/repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners. They will provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities. The candidate must be proficient in Active Directory and managing user accounts and security groups for the agency. Candidate will support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives. Included in this objective, the candidate will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available. Will be responsible to triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution. The candidate must be proficient in communication skills to all levels of government and contractor leadership. Will be responsible for reporting and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for triage. Will be responsible for drafting and sending Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures. The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in the ServiceNow Ticket system. Will be responsible for creating incident tickets, reports, tasks, and change requests. Shift Schedule: Nights (1800 - 0600 ET) the beginning of the week (every Sunday through Tuesday and every other Wednesday) on-site at Ft Belvoir (Bldg 6201 - DTRC), VA., * Support Tier I-III system, networking, and engineering personnel to ensure network troubleshooting efforts

• Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
• Develop and enforce operational procedures, incident response workflows, and escalation protocols.
• Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
• Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership.
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
• Document and communicate degradation of services or outage issues to customers and help with resolution.
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
• Utilize ServiceNow for queue and work management, ensuring assigned tickets stay within the program’s AQL/SLA commitments and are properly documented.

• Bachelor’s degree and 8-12 years or Masters with 6-10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
• Oral and written communication for change procedures, and management updates
• Familiarity with monitoring tools (e.g., SolarWinds).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.
• Must possess an active Security+ or equivalent prior to start.
• Must possess an active DoD TS/SCI at time of consideration., This position requires U.S. citizenship due to contractual, regulatory, or security requirements. Are you a U.S. citizen?* Please indicate the highest DoD security clearance you currently hold.* Do you currently hold an active DoD 8140 IAT Level II certification (Security+ CE or equivalent)?* Please upload a copy of your current DoD 8140 IAT Level II certification (Security+ CE or equivalent). How many years of experience do you have in Network Operations, Help Desk, IT Support, NOC, or related technical support environments?* Do you have hands-on experience monitoring and troubleshooting network environments using SolarWinds or similar enterprise monitoring tools?* Do you have practical experience supporting and troubleshooting TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols?* Have you been responsible for documenting, communicating, or executing change procedures and providing status updates to management in a production IT environment?* Do you have experience working in a 24x7, high-availability, mission-critical, or fast-paced operational environment where attention to detail was essential?* Are you comfortable communicating technical issues, outages, and operational updates both verbally and in writing to technical teams, leadership, and customers?*

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!, At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $70,000.00 - $101,000.00, Invitation for Job Applicants to Self-Identify as a U.S. Veteran
• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care., NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.