IT Systems Administrator

Job SummaryWe are building our internal IT team and are hiring for two IT Systems Administrator roles. Both roles start from the same core foundation - hands-on Microsoft 365, cloud, and end-user support - and each will grow into a specialized track over the first 12-24 months, based on the strengths and interests we identify through the hiring process and your first months on the team:

• Track A - Cloud Infrastructure & Security: owning the security, reliability, and scalability of our Azure/M365 platform.
• Track B - Business Systems & Automation: building the tools, automations, and data/AI capabilities that help our teams work smarter.

You don’t need to already be an expert in your track’s advanced skills to apply. We’re looking for people with a solid IT foundation and clear curiosity or early experience pointing toward one of these two directions.Duties & ResponsibilitiesFoundation (Year One - shared by both roles)

• Act as a front-line point of contact between IOS users and our MSP, triaging tickets and ensuring SLAs are met.
• Support and administer Microsoft 365, Entra ID, Intune, and endpoint devices across company locations.
• Provide hands-on user support: hardware, software, onboarding/offboarding, and basic Azure administration.
• Maintain IT asset records - hardware inventory, software licenses, and lifecycle tracking.
• Support LAN/WAN/VPN connectivity and escalate/troubleshoot network issues in coordination with the MSP.
• Document processes and contribute to IT knowledge resources and training materials.

Growth Track A - Cloud Infrastructure & SecurityOwn the Platform & Protect the Business

• Grow into administration of Azure compute, storage, and network resources, and Azure Virtual Desktop (AVD).
• Take increasing ownership of Conditional Access, MFA, and Microsoft Defender/Sentinel monitoring.
• Build toward owning backup, disaster recovery readiness, and vulnerability management processes.
• Develop automation skills (PowerShell, Microsoft Graph) to streamline recurring infrastructure tasks.
• Partner with the MSP to progressively take over network security and firewall configuration.

Growth Track B - Business Systems & AutomationEnable People, Automate Work

• Grow into building solutions with Power Platform (Power Automate, Power Apps, Copilot Studio).
• Take increasing ownership of SharePoint, Teams, and Forms as business workflow tools.
• Develop skills in API integrations and low-code development to connect business systems.
• Build toward supporting SQL, Power BI, and Fabric-based reporting for the business.
• Support AI and Copilot enablement efforts, and contribute to process analysis and re-engineering initiatives.

Both Tracks

• Contribute to IT projects: scoping, delegating with the MSP/vendors, and tracking delivery.
• Identify recurring pain points and propose process or automation improvements.
• Coordinate with external vendors and contractors as needed for procurement and support.

• Associate’s or Bachelor’s degree in IT/Computer Science, or equivalent hands-on experience.
• 2-4 years of experience in IT support, systems administration, or a related role.
• In-progress or completed certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Power Platform Fundamentals, CompTIA A+/Network+) are a strong plus - you don’t need to already hold advanced certifications.

Required Technical Skills (Foundation)

• Microsoft 365 administration basics (Exchange Online, Entra ID, Intune).
• Windows administration and endpoint troubleshooting.
• General networking fundamentals (VPN, firewall concepts).
• Comfort learning new ticketing and remote-support tools.

Growth Areas - Track A: Cloud Infrastructure & SecurityAny exposure to the following is a plus and will shape our conversation about track fit; deep expertise is not required at hire:

• Azure administration (compute, storage, networking), Azure Virtual Desktop
• Microsoft Defender, Sentinel, or general security monitoring
• Backup, disaster recovery, or vulnerability management concepts
• PowerShell scripting or Microsoft Graph

Growth Areas - Track B: Business Systems & AutomationAny exposure to the following is a plus and will shape our conversation about track fit; deep expertise is not required at hire:

• Power Automate, Power Apps, or Copilot Studio
• SharePoint site/list administration
• SQL, Power BI, or basic data reporting
• API integrations, low-code development, or AI/Copilot tools, * Strong customer service, communication, and relationship-building skills.
• Demonstrated curiosity and a track record of teaching yourself new tools.
• Ability to document processes clearly and work independently.
• Experience supporting a multi-site or distributed organization.
• Bilingual is a plus.

Physical Requirements

• Occasional travel to company office locations is required.
• Ability to lift up to 25 pounds.
• Ability to walk, sit, and stand at various times during the day.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance