HVAC Technical Support Representative

Responsibilities: The Technical Support Representative is responsible for providing technical support and training for equipment sold by Refricenter. Must be able to perform duties with or without unreasonable accommodation, * The ideal candidate for this position will provide technical support and training for equipment sold by Refricenter by offering guidance on installation, service, and repair to Customer’s technicians in the field and Refricenter Team Members.

• This person will be proactive, self-motivated, able to recognize issues and resolve or escalate appropriately.
• Act as a liaison between the factory and Refricenter customers and Team Members on technical matters about the equipment sold by Refricenter, * Provide technical knowledge about the equipment sold by Refricenter to customers and Team Members via phone, email, text, and field site visit
• Provide consultation to customers on the technical aspects of equipment installation, service, and repair
• Act as a liaison between the factory and Refricenter customers and Team Members on technical matters about equipment sold by Refricenter
• Assisting in inventory counts as needed.

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Strong attention to detail, excellent time management, strong people skills, and organizational skills
• Must be proficient in the use of computers and have the ability to learn our inventory management software.
• Proficient in MS Office (Word, Excel, PowerPoint) and other software

Preferred

• Minimum 1+ year experience in the HVAC industry preferred
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.
• Experience in a wholesale HVAC equipment supply house preferred.

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Career Growth Opportunities

Job Type: Full-time

Base Pay: From $17.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance