IT Help Desk Technician (Level 1-2 Support)

Support & Troubleshooting

• Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
• Provide hands on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
• Handle user onboarding/offboarding, including account setup and hardware provisioning.
• Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
• Deliver high quality, customer focused support.

Advanced Support (Level 2)

• Manage identity, security groups, and device access in Entra ID / Azure AD.
• Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
• Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
• Support Egnyte file management, permissions, and sync issues.
• Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi Fi).
• Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.

• 3-5 years of IT support experience (Level 1 and Level 2).
• Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
• Experience supporting Microsoft Teams Rooms and AV hardware (required).
• Strong customer service and communication skills.
• Understanding of networking basics (IP, DNS, DHCP).
• Experience with cloud file sharing platforms (Egnyte preferred).
• Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
• Experience with printer/peripheral troubleshooting and remote support tools.
• Certifications such as CompTIA A+, Network+, or Microsoft MD 100/MD 102 are a plus.
• Ability to document processes and contribute to knowledge bases.

Soft Skills

• Strong customer service orientation
• Clear communicator able to explain technical solutions
• Organized, detail oriented, and able to manage multiple priorities
• Self starter with a collaborative mindset and willingness to learn

Pulled from the full job description Loan repayment program Parental leave Health insurance 401(k) matching Paid time off Vision insurance Dental insurance, Pepper Construction is dedicated to offering our employees a comprehensive and best-in-class benefits package that prioritizes their physical, financial, and emotional well-being. We offer medical, dental, vision, life, and disability insurance plans, a generous 401k match, and a student loan repayment benefit. In addition to paid time off for company holidays, vacation, and personal days, Pepper offers fully paid medical and parental leave, mental health services, and more. For additional information, visit www.pepperconstruction.com Pepper Construction is an Equal Employment Opportunity employer.

Pepper Construction leads the construction industry with energy and ambition that’s uncommon today. With offices in Illinois, Wisconsin, Indiana, and Ohio and nearly 100 years of experience, we combine cutting-edge methods and technology with practical execution to bring our clients’ visions to life - with precision, quality and confidence. We pride ourselves on being a trusted partner, dedicated to performance at every stage of the project.

IT Help Desk Technician (Level 1-2 Support) We are seeking a detail oriented, customer focused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud based tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.