Technician, End User Support

This role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 onsite and remote support for hardware, software, network, and peripheral devices. The role requires strong analytical and troubleshooting skills to resolve incidents, problems, and requests efficiently. Success is measured by timely resolution of technical issues, adherence to support processes, and contribution to knowledge management. The work directly impacts organizational productivity and customer experience by ensuring reliable technology functionality and connectivity., * Provide tier 1 and tier 2 onsite and remote support to resolve incidents, problems, and service requests promptly

• Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software, network, wireless, and peripheral devices
• Implement, replace, and decommission systems while providing training on new technologies as needed
• Participate in problem management and contribute to the knowledge management system to improve support processes
• Manage escalations within and outside the support organization, documenting resolutions and follow-up actions
• Execute project-related tasks including equipment installations, moves, changes, decommissioning, and onsite support activities
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor’s Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or related field (Preferred)
• Less than 2 years 1-year related IT Field experience. Hands on Enterprise experience in computer support (Preferred)
• Less than 2 years 1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment (Preferred)

Knowledge, Skills and Abilities:

• Communication Management (Required)
• Computer Hardware (Required)
• Computer Networking (Required)
• Customer Experience (CX) (Required)
• Customer Service (Required)
• End User Support (Required)
• Equipment Installations (Required)
• Hardware Support (Required)
• Network Support (Required)
• Operating System Concepts (Required)
• Root Cause Identification (Required)
• Software Installations (Required)
• Troubleshooting (Required)
• Working Independently (Required)

Licenses and Certifications:

• HDI Support Center Analysis (HDI-SCA) HDI Desktop support technician - within 1 year of hire (Preferred)
• OEM Certification - Dell, Lenovo, or Apple within 6 months (Preferred)

***You must be a

• At least 21 years of age
• Legally authorized to work in the United States

$23.76 - $42.86 life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k) United States, Oregon, Salem 4080 27th Court Southeast (Show on map) Aug 18, 2026

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!, DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $54,363 - $98,064 National Base Pay Range: $23.76 - $42.86

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.