IT Service Desk Specialist

Our client is seeking a Junior IT Service Desk Specialist to provide first-level technical support in a Microsoft-based enterprise environment. The specialist will act as the primary point of contact for technical issues, support workstation deployment, and assist with account administration, asset management, and service request fulfillment., * Serve as the first point of contact for end-user technical support requests.

• Provide Tier 1 support for hardware, software, operating systems, and productivity applications.
• Log, track, and update incidents and service requests through ticket management platforms.
• Troubleshoot connectivity issues involving VPN, wireless, and wired network connections.
• Image, configure, deploy, and support end-user workstations and peripheral devices.
• Support onboarding and offboarding activities, including user account administration and password resets.
• Assist with software deployment, patching, and security update initiatives.
• Maintain and update IT asset and inventory records.
• Support hardware decommissioning and sanitization processes.
• Create and maintain knowledge base articles and technical documentation.
• Contribute to service ticket reporting and operational status updates.
• Participate in team meetings and support continuous service improvement efforts.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * Previous Tier 1 Help Desk or IT Service Desk experience.

• Experience using ticketing systems such as ServiceNow or Jira.
• Experience supporting Windows 11 workstations.
• Experience with workstation imaging, deployment, and configuration.
• Experience managing user accounts within Active Directory.
• Experience supporting government, legal, or highly regulated environments. (Preferred)
• Familiarity with remote support tools such as AnyDesk or TeamViewer. (Preferred)
• Experience with IT asset management and inventory tracking. (Preferred)
• Exposure to enterprise deployment tools such as SmartDeploy or DeployR. (Preferred)
• CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Fundamentals. (Preferred)

Education Requirements:

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree in Information Technology or a related field. (Preferred)

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.