System Analyst - Supply Chain (ERP)

JOB OVERVIEW: The Systems Analyst is responsible for the configuration, support, and ongoing maintenance of enterprise and clinical applications that support core business operations and patient care delivery. This role works closely with business, clinical, and IT stakeholders, as well as vendors, to ensure system reliability, data integrity, workflow effectiveness, and alignment with organizational policies, regulatory requirements, and operational and clinical needs. This position is also responsible for maintaining foundational awareness of network, server, and interface infrastructure to support application troubleshooting, integrations, and effective collaboration with infrastructure teams., WORK HOURS: Core business hours are approximately [e.g., 8:00 a.m. - 5:00 p.m.]. Employees may be expected to work off hours as necessary to fulfill responsibilities or meet business needs., * Support one or more assigned enterprise or clinical applications, modules, or functional areas under the direction of senior analysts or application leads.

• Serve as a resource for assigned systems, including supported business or clinical workflows, system configuration, data flow, and integrations.

• Assist with user training, job aids, and knowledge transfer activities.

• Configure and maintain applications based on approved designs and standards, escalating deviations or risks to senior analysts or application owners.
• Work with business, clinical, and IT stakeholders to gather requirements, support workflow improvements, and translate operational needs into system updates or enhancements.

Participate in stakeholder meetings to gather requirements and validate understanding.

Assist in evaluating, documenting, and implementing system enhancements, optimizations, and approved configuration changes.

Participate in application or module-specific testing, validation, upgrades, and post-implementation support activities.

Maintain application documentation, configuration records, security roles, workflows, with established data governance and organizational and compliance standards.

Maintain awareness of application infrastructure dependencies (environments, interfaces, integrations, identity access) and escalate issues or risks as appropriate.

Collaborate with infrastructure, integration, and security teams to support system operation and escalate risks or concerns. Solution Design & Configuration

• Support analysis of business requirements; assist in translating needs into system configurations and solution designs under senior guidance.
• Configure standard business rules, workflows, security roles, and data elements within assigned domains following established standards.
• Assist in identifying process improvement opportunities and support changes that reduce manual work and improve data accuracy.

Support & Troubleshooting

• Provide day-to-day system support; investigate issues and escalate complex incidents to senior analysts as appropriate.
• Monitor assigned processes and reports for errors or trends; assist with corrective and preventative actions.

Integrations & Data

• Support troubleshooting of integrations and data interfaces by validating data, reviewing errors, and coordinating with senior analysts.
• Assist with data reconciliation activities and support reporting and integration teams to ensure data accuracy.

Release & Change Management

• Participate in release impact reviews, regression testing, and validation activities.
• Participate in change request intake, documentation, and testing activities in alignment with governance processes.

Collaboration & Professional Development

• Work closely with senior analysts to learn configuration standards, testing practices, and documentation expectations.
• Participate in workstreams and stakeholder meetings; track action items and support resolution of assigned tasks.

IT Department General Requirements

• Communicate regularly with lead/Manager, including weekly activity updates, system status, risks, and issues.
• Promptly escalates problems, unexpected work, service impacts, and missed targets.
• Document system changes, incidents, and issues in accordance with departmental procedures.
• Respond to service requests and inquiries in line with departmental standards.
• Perform assigned end-user and system support functions with a high level of proficiency.
• Support the security and privacy of systems, data, reports, and devices in accordance with organizational and departmental policies.
• Provide after-hours and on-call support as required.
• Maintain access to and can successfully use the enterprise network and supported applications.
• Coordinate and facilitate meetings as needed, including scheduling and distributing minutes.
• Engage vendors for support and issue resolution when appropriate.
• Participate in contract-related discussions, maintain accurate licensing inventories, and track renewal dates and usage.
• Complete all required organizational training and education annually.
• Perform other related duties as assigned.

• Bachelor’s degree in Information Systems, Computer Science, Business, Healthcare Administration, or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.

• Minimum 2 years of experience in general IT, business systems support, or relevant operational/functional roles required.

• Strong understanding of business process analysis and system configuration.

• Ability to translate technical concepts into clear, business-friendly language.

• Strong analytical, problem-solving, and documentation skills.

• Experience working in regulated or compliance-driven environments preferred.

QUALIFICATIONS:

• Experience supporting multiple functional domains.

• Experience with enterprise reporting, auditing, or regulatory compliance requirements.

• Prior experience in healthcare, public sector, or large enterprise environments preferred.

• Familiarity with change management, testing methodologies, and system governance practices.

• Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

• Ability to function in a setting with a wide variety of duties and numerous interruptions.

• Demonstrated competence in analysis and troubleshooting.

• Demonstrated understanding of healthcare computing environments.

• Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

• Proven record of excellent communication and organizational skills., Primarily sedentary work performed in an office or remote environment. Ability to sit for extended periods while working at a computer. Occasional lifting of light equipment (up to 40 pounds). May require off-hours support during critical system events, upgrades, or outages.