Information Technology Manager

General Summary: Responsible for leading the company’s information technology operations, infrastructure, enterprise applications, software development, cybersecurity, and technical support functions. This position manages a team of technical professionals and ensures reliable, secure, and efficient technology services that support business operations. The IT Manager is a hands-on leader who balances technical expertise with people leadership, project management, and operational execution., * Manage IT inventory and asset lifecycle.

• Directs implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines, and accountability.
• Foster collaboration and accountability across technical disciplines.
• Ensures high availability of corporate technology systems.
• Leads, mentors, coaches, and develops IT staff including conducting performance evaluations and establishing development plans.
• Oversee licensing compliance and stay abreast of trends and regulations to ensure effectiveness and compliance.
• Develops/selects and conducts user training on an as-needed basis.
• Develop and track performance metrics to monitor system performance and progress on IT projects
• Manage servers, storage, networking, cloud services, telecommunications, and endpoint infrastructure.
• Supervise internal software development projects.
• Coordinate application integrations and third-party systems.
• Maintain cybersecurity policies and controls.
• Coordinate vulnerability management and remediation including overseeing endpoint protection, identity management, backups, disaster recovery, and business continuity.
• Manage relationships with software and hardware vendors.
• Performs other incidental and related duties as required.

Educational Requirements: Bachelor’s degree in business administration, Computer Science or related field or an equivalent of education and experience

Experience Requirements: 5+ years of progressive information technology experience to include managing infrastructure, applications, and support teams. 2-5 years of supervisory or management experience. In addition, experience managing vendors and budgets. Strategic thinker with a focus on using technology to help create value. Demonstration of ability to work successfully with customers, suppliers, and employees and provide leadership in a team environment.

Knowledge/ Skills:

The employee must have leadership skills and excellent strategy and planning abilities; knowledge of Information systems development and implementation; and skills in problem analysis and problem resolution at both a strategic and functional level.

Technical Knowledge:

• Microsoft Windows Server
• Azure or AWS
• Active Directory / Entra ID
• Networking (switches, firewalls, VPN)
• VMware
• Salesforce Administration
• SQL Server
• Software Development Lifecycle
• Cybersecurity best practices
• Backup and disaster recovery
• Endpoint management

Physical Demands:

The employee must be able to work in a standard office environment and operate a computer and may occasionally need to lift and/or move up to 25 pounds.