Systems Administrator & Service Technician

We are looking to provide excellence to our clients. As a result, we are currently seeking a highly skilled and motivated Systems Administrator & Service Technician to join our Bluffton office. This role will deliver exceptional technical solutions to our clients as well as technical leadership with internal and external stakeholders.

Systems Administrators support and maintain networks, servers, workstations, and applications at client locations and work closely with internal staff and clients in the proactive maintenance, repair, and deployment of endpoints. As a Systems Administrator fulfilling Service Technician duties, you will provide support using both remote connectivity to client systems and onsite at client locations. If you possess a strong technical background and skill set, a customer focused mindset, and are a highly motivated leader, then this opportunity may be for you.

Technical Responsibilities:

• Research issues and provide support.
• Carry out preventive health care checks on clients’ computing environments.
• Maintain client hardware and software solutions that include patching and/or upgrades.
• Installation of network equipment.
• Proactively review and resolve network, system, and performance issues.
• Make use of documentation, online reference information, and ticket history in solving technical problems.
• Provide effective and efficient remote and in-person customer support in diagnosing, troubleshooting, and solving computer hardware, software, and network issues.
• Become a subject matter expert in all Managed Service Provider software solutions. Utilize all Managed Service Provider software utilities to respond to tickets and provide solutions for the client environment.
• Provide telephone support in response to basic customer questions.
• Perform hardware setup and validation, ensuring new system builds are completed according to standard build guidelines.
• Access and manage customer data securely during procedures, safeguarding data at all times and maintaining confidentiality.

When necessary, while performing job duties:

Process & repair all manufacturer warranty claims & all non-warranty items received for repair. This includes:

• Processing on-site warranty repair.
• Processing and repair of items brought in-house by engineers.
• Processing and repair of items delivered by clients.

Complete RMA (Return Merchandise Authorization) claims with partners:

• Process the exchange of defective items requiring replacement through manufacturers.
• Maintain and monitor the status of returned items, provide follow through, and advise Customer Service and stakeholders as necessary.

Leadership Responsibilities

• Provide technical leadership and expertise for internal and external stakeholders.
• Ability to communicate technical issues and plans for resolution, confidently & clearly.
• Serve as a client advocate in coordinating technical, client personnel, and vendors to ensure the efficient implementation of new systems, software, or troubleshooting customers’ IT needs.
• Possess a continuous learning & improvement mindset as it relates to technical solutions.
• Stay up to date with modern technologies and solutions.

• Associate degree, 4+ years’ experience with computer hardware and software. CompTIA and/or A+ certification is a plus.
• Microsoft 365, Azure, Exchange & Exchange Online
• Microsoft Server Operating Systems, Hyper V, Microsoft Workstation Operating Systems
• Active Directory, DHCP, DNS, Group Policy
• VMWare
• Firewalls, IPS/IDS, Content Filtering, Firewall Rules/NAT
• Switches (Layer 2 and Layer 3 technologies), VLAN, Subnet
• Access Points
• VPN/SSLVPN technologies
• Ability to administer and troubleshoot all of the above.
• Comfortable working with server hardware in performing diagnostics, maintenance, and component replacement, as necessary.
• Demonstrated experience in PC diagnostics, workstation deployment and server troubleshooting.

Technical Leadership Skills:

• Demonstrated experience in technical leadership and serving as SME (Subject Matter Expert) related to technical solution delivery and responding to technical escalation.
• Customer-focused mindset, and ability to work collaboratively with internal and external customers across a wide range of industries, backgrounds, and technical skillsets.
• Results-driven and exceptional ability to deliver high-quality & timely technical solutions.
• Possess excellent written and verbal communication skills, attention to detail, and ability to think critically and analytically.
• Strong prioritization skills and ability to handle multiple tasks & projects effectively.

This role is performed onsite during business hours in our Bluffton office.

This role requires work outside of normal business hours, on call after hours and weekends.

Candidates must have reliable transportation and a clean driving record., * Microsoft Windows Server: 2 years (Required)

• Windows: 2 years (Required)
• Microsoft 365: 2 years (Required)
• Firewall: 1 year (Preferred)

Ability to Commute:

• Bluffton, SC 29910 (Required)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Are you willing to work with a sense of urgency to complete tasks?
• Are you self-driven and reliable?