Cloud Infrastructure Engineer I

JOB SUMMARY: The Cloud Infrastructure Engineer I will be part of a team that manages the provisioning, monitoring, recovery, and updating of cloud infrastructure (inclusive of the automation of these functions). The individual in this position must be someone whom is a fast learner, a self-starter, loves to solve problems, and keen to automate operational processes. The individual should have the desire to continually improve the Bank’s cloud infrastructure design and provide a secure and highly available computing platform. In addition, the Cloud Infrastructure Engineer will configure and maintain existing infrastructure components, implement upgrades, and utilize management tools to monitor & report on the reliability of the environment. The role will also be responsible for finding opportunities to improve the Bank’s architecture using cloud and cloud-native technologies., * Problem Management: Performs Participates in post-Incident reviews of all Major Incidents and assist toward determining Action Items required to avoid similar issues/minimize downtime for future Incidents

• Provide reliable, predictable deployment and maintenance of distributed systems adhering to security best practices
• Assist in the day-to-day operations of managing the Bank’s Cloud Infrastructure Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, capacity planning, availability management, disaster recovery and routine update of services
• Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams
• Supports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Produce and maintain documentation to support solutions that have been developed/deployed to aid in the support of the solution
• Design and maintain production monitoring tools, troubleshoot performance and stability issues
• Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control
• Monitor cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.
• Develop/change SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation
• Configuration management, review, and governance of Cloud resources, identity and access management (IAM), etc.
• Actively troubleshooting any issues that arise during testing and production, catching and solving issues before launch
• Participation in disaster recovery planning and testing
• Back-up and recovery of cloud-hosted systems
• Troubleshooting and providing technical support service
• Provides Level 2 production support
• Participate in routine on-call rotations
• Ensuring and facilitating knowledge sharing within the department
• Maintain current knowledge of cloud trends & developments
• Contribute to the development of cloud standards, best practices and organizational cloud capability
• Research and drive adoption of cloud-native technologies
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

• College degree or equivalent management/work experience (At least 2 years), which includes practical experience in Information Technology and IT Security Experience with cloud-based enterprise infrastructure architecture and/or operations required, * Strong understanding of cloud technology
• 1+ years experience - architecting, designing, developing, and implementing cloud solutions 2+ years experience
• • Experience in designing applications (eg web, client/server, COM+, etc)
• Understanding of the five pillars of a well-architected frameworks
• Ability to interface with cloud services and tools from an infrastructure as code perspective
• Awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Awareness of information security/governance controls
• Experience supporting automation teams using tools such as Terraform, Ansible, Jenkins
• 2+ years experience - infrastructure experience: Monitoring, DNS, DHCP, Backups, and Disaster Recovery
• Work within the construct of a platform product team, to understand the technical requirements of our product teams to deliver creative solutions which meet or exceed those needs
• Strong troubleshooting and analytical skills
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace
• Strong communication and collaboration skills
• Ability to work independently
• Self-motivated
• Ability to set own goals and manage towards them
• Ability to effectively mentor team members/direct reports
• Strong written and oral communication skills
• Strong customer service skills

Licenses and Certifications

• Microsoft or AWS related industry certifications preferred